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Our clients’ stories

As a travel partner that acts as an extension of your team – adapting rapidly to deliver the most seamless travel experience – we ensure we keep our clients’ needs at the heart of everything we do.

See what our clients are saying this month about how our dedicated, experienced consultants helped them keep moving around the globe.

Customer first: that’s the Reed & Mackay approach

"Your consultant was excellent. It was quite a stressful situation but she was quick to offer options, which really helped me calm down. She was super responsive on email; despite my case being quite ‘minor’, I felt she was prioritising my situation and was very grateful. This kind of service really makes me feel assured when travelling for work."

People at an airport terminal

"This was one of those arrangements with a lot of last-minute twists and turns and your consultants really made it possible for everything to run seamlessly! I really appreciate it, thank you for being so great at the service you provide."

"Our team lead was raving about Reed & Mackay and its amazing service. She loves the travel updates she gets and the gate info, as well as the fabulous staff on the phone."

Legal data release image, Reed & Mackay
Female consultant on a call

"I called in a full panic and spoke to your consultant, asking for help finding a meeting room at the hotel. Reed & Mackay’s consultant was super quick and found the perfect solution. Please let them know how great they are and that they made my day."

"Just a note to say that Reed & Mackay is great! Good decision to go with them, I've spoken to the consultants over the last few weeks and they have been brilliant. They are friendly and have been really helpful with train tickets and trying to find a last-minute place to stay in London."

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