REPORTING TO: SVP OPERATIONS
POSITION TYPE: PHILEDELPHIA; REMOTE
Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the Navan, and together we are setting the agenda for the future of business travel.
PRINCIPLE RESPONSIBILITIES:
- The Team Leader manages a small group of Business Travel Consultants within a larger team for Reed & Mackay Travel, a service-led premium business travel management company that serves high-end corporate clients.
- Team Leaders support their team in an Operational capacity as well as managing their own client portfolio.
- Specific duties include: Work in collaboration with the SVP Operations and Client Success teams to build and maintain strong client relationships.
- Provide direct supervision to a team of Business Travel Consultants, coaching and mentoring.
- Account management of high-profile corporate travel clients, building key client relationships and delivering high-touch service.
- Conducting job interviews in conjunction with the SVP Operations.
- Responsible for shift and vacation planning, one to one meetings, annual performance development reviews.
- Using the iQ GDS tool linked to Sabre GDS. Developing and delivering targeted learning sessions to covert all employees to the iQ GDS platform.
- Motivation of staff to reach and exceed targets and objectives.
- Serve as senior point of contact within operations for all issues and troubleshooting.
- Attending weekly meetings with client Global Travel Manager and tasked with building and enhancing relationship with the client.
- Training new employees on company technology and implementing development plans.
SKILLS & KNOWLEDGE REQUIRED:
- Must have at least five (5) years of related corporate travel industry experience.
- Previous work experience must have included: At least two (2) years of experience managing a team within the corporate travel industry
- At least three (3) years of experience using travel industry GDS tools to book corporate travel
- At least three (3) years of experience in developing and delivering tailored trainings, workshops, and learning sessions for GDS systems
- At least three (3) years of experience in managing corporate travel accounts
- At least three (3) years of experience providing first line product support for GDS booking tools.
Reed & Mackay is proud to be an equal-opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, and any other federal, state, or local protected class.
To apply please forward your resume to HR.US@reedmackay.com.
