Business Travel Management for Law Firms
The travel management partner for law firms
Reed & Mackay delivers high-touch, specialized business travel management for law firms.
We understand the unique demands of legal travel — from urgent trial travel and war room setup to recruiting coordination and precise client billing. With deep industry expertise, we deliver the flexibility, accuracy, and confidentiality your firm needs at every step.
Trusted by 44 of the Am Law 100 for uncompromising service
What sets us apart
Where service is the baseline, not the exception
We know that working with a travel partner isn’t always mandated. That’s why we go above and beyond to earn your trust and your travelers’ loyalty – whether we’re moving 2 or 2,000 attorneys.
Legal travel requires precision. That’s why our service model is backed by rigorous standards:
Standard 1
90% of calls answered in 20 seconds
Always by dedicated agents trained in law firm travel support
Standard 2
No after-hours surcharges
Law isn’t 9-5, and neither are we
Standard 3
Accuracy-first client matter code validation
Built for both billable and non-billable travel
Standard 4
Exclusive law travel training program
Completed by all legal travel consultants, ensuring every consultant is a true legal travel specialist
We don’t just support legal travel — we specialize in it.
24/7 in-house support - always included
Unlike many TMCs, you’ll never be routed to a third-party call center. Our global, in-house teams are available 24/7/365 with no after-hours surcharges.
- In-house Incident Management Unit (IMU) monitors disruptions around the clock
- Proactive rebooking and alerts via SMS, email, or phone
- Real-time traveler assistance, including en route rebooking
Whether it’s a delayed deposition in D.C. or a late-night court filing in Singapore, we’re on it.
One tech platform, total visibility
Simplify your legal travel program with one tech platform, designed for precision, security, and compliance.
- Book, track, and approve travel in one place
- Automatically validate and assign client matter numbers to track travel spend by case, project, or deal
- View policy compliance and exception reports
- Access pre- and post-trip insights including global data consolidation
- Automate approval workflows
- Securely manage traveler data (ISO 27001, ISO 9001, ISO 22301, PCI DSS, GDPR certified)
- Speed up booking with admin access to attorney & partner profiles
Built for travel arrangers, too
Whether you’re a legal secretary, EA, or office manager, our tools streamline bookings without sacrificing control. Our booking tool was built with direct input from executive assistants and travel bookers.
Built to reduce stress, not add steps.
Legal travel complexity - solved
Legal travel is rarely straightforward, which is why we’re built to handle the unpredictable. From litigation logistics to new hire onboarding, we handle the nuanced demands of legal travel.
Common use cases we support:
- Extended stays
- Courthouse access
- Last-minute changes
Scalable group booking for summer classes
Discounted rates and simplified coordination
Real-time itinerary support
Consistent support for every scenario
While other providers shuffle litigation travel to separate operational teams, we don’t. Your firm works with the same expert agents throughout – no handoffs, no learning curve.
Exceptional value that doesn’t cost extra
Exceptional should be the baseline, not an upgrade.
That’s why our standard legal travel service includes perks and experiences typically only reserved for a handful of VIPs by many providers.
Built-in value (non-billable travel included)
Whether for recruitment, internal meetings, or business development, much of your firm’s travel may be non-billable. We help you save across the board without compromising service or comfort.
All travelers benefit from the following rates and perks:
- Negotiated airfare and hotel rates
- Room upgrades, seat clearance, early check-in
- Waitlist management and loyalty optimization
- Virtual payment, amenities, and bill-back coordination
- Help with disruptions, delays, or lost items
Optional VIP services for your top travelers
For managing partners, key clients, or litigation leads, we offer optional, concierge-level VIP services, including:
- Airport meet & greet or immigration fast-track
- Trip reconfirmations, reminders, and priority handling
- Personal concierge coordination (by request)
Smarter airfare options with expanded NDC content
Our NDC-enabled platform eliminates the “I found it cheaper elsewhere” trap. You get richer content, better fares, and smoother booking:
- Lower, non-surcharged fares from major airlines
- Personalized options and dynamic pricing based on your firm’s profile
- Seamless booking, whether with a travel consultant, online, or via the mobile app
You can expect better availability from leading global airlines, making it faster and easier to compare and select the right fare. Our NDC-enabled platform now includes American Airlines, Air France, British Airways, Emirates, Iberia, KLM, Lufthansa, Singapore, and United.
*Expected launch for Emirates, Singapore, and Iberia in Q42025.
"Reed & Mackay has made my ‘travel manager’ responsibilities so much simpler as a reliable vendor across the firm. A year after implementation and a post-pandemic return to travel, I do not regret choosing Reed & Mackay."
"The best thing about Reed & Mackay is how comprehensive it is. You can tell the Portal was set up and tested for people who book travel, as it speaks to my needs as a legal secretary. Putting together flight options into one shortlist that I can just email or print is invaluable."
"An associate I work with had an issue with checking in online through an airline. Her trip was very important and she was nervous she wouldn’t be able to fly out for her meeting in New York. I reached out to Reed & Mackay who were extremely helpful. The consultant was patient, kind and understanding, going above and beyond in helping to get this issue resolved during a stressful situation on a Sunday morning."
"I’ve been impressed at the progress your consultant has made aligning new operational teams and geographies with our high operational expectations. They’ve worked extended hours to make relationships stick around the global network, anticipating and resolving problems before they became critical. All in all a strong year from a very capable team who make the difficult look easy."
"I wanted to highlight how much of an asset your consultant is to our account. They go above and beyond to assist me with arranging travel for two partners. Their assistance has been exceptional, nothing is too much trouble, they know the account well enough now to make independent decisions, which significantly speeds up the booking process. We all trust their expertise."
"Your consultant has been extremely helpful, going out of their way to learn our travelers' travel preferences and offering alternative comparable suggestions that will save us money on flight fares. Even though it was 45 minutes after they were due to leave for the day they called our traveler back as they knew she needed to lock in the flights urgently."
Let’s schedule a call
The legal travel partner of choice
Reed & Mackay powers law firm travel for top global firms with unmatched service, legal-specific systems, and a proactive, high-touch approach.
Exceptional service should be the baseline, not the exception. That’s why so many Am Law 100 firms turn to Reed & Mackay.
Ready to elevate your firm’s travel experience?