REPORTING TO: EVENT OEPRATIONS MANAGER, NORTH AMERICA
POSITION TYPE: FULL TIME- US REMOTE BASED
Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry. Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.
As a result of continued growth, we are expanding our Events team. In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, friendly working culture with excellent development opportunities, and a strong benefits package. We have ambitious growth plans, and you will be an integral part of those plans, supporting clients to create the best events possible.
PURPOSE OF THE ROLE:
- Deliver exceptional support to key clients, the General Manager, Operations Manager, and the
broader Events team. - Foster strong relationships across all departments at Reed & Mackay, sharing industry-leading market
insights and best practices in Events. - Drive maximum revenue growth across all Reed & Mackay Events offerings while ensuring a
substantial return on investment for clients.
PRINCIPLE RESPONSIBILITIES:
As the primary client liaison for the Events Department, you will champion Reed & Mackay’s vision and goals
by delivering exceptional support across the US:
- Monitor team performance, providing clear direction, training, coaching, and motivation to achieve (and exceed) agreed targets.
- Mentor and develop team members to excel in client satisfaction and event delivery.
- Ensure an equitable distribution of workload among team members, collaborating with other Team Leaders to flex staff resources as needed for broader business demands.
- Address employee performance concerns proactively, escalating to the General Manager or Operations Manager when necessary.
- Lead the recruitment, onboarding, and training of new team members, fostering a productive and growth oriented work environment within R&M Events.
- Deliver cost-effective solutions that maximize revenue across all event-related activities.
- Continuously enhance your knowledge of the events industry and R&M platforms to uphold and elevate our standard of excellence.
- Manage your own client portfolio with exceptional care, setting a benchmark for customer service while driving client retention and growth opportunities.
- Provide on-site event support as needed.
- Build and nurture meaningful, long-term relationships both internally and externally.
- Act as a problem solver, delivering effective solutions to any challenges that arise.
- Collaborate closely with the General Manager and Operations Manager to meet client requirements.
- Identify and implement opportunities to enhance value for event inquiries and drive both existing and new business growth.
- Additional tasks as assigned
SKILLS REQUIRED:
- Leadership: Proven experience leading and managing teams, fostering a positive and productive work environment
- Event Planning Experience: At least 3+ years of experience in event planning preferred.
- Communication: Exceptional oral and written communication skills.
- Technical Proficiency: Strong skills in MS Suite, Outlook, Teams, Excel, Word, and PowerPoint, with the ability to quickly learn new technologies.
- Cvent Proficiency: at least 2 + years
- Multitasking: Proven ability to manage multiple priorities and efficiently address urgent matters.
- Professionalism: Empathetic and professional attitude in all interactions.
- Adaptability: Experience thriving in a fast-paced, high-growth environment.
- Problem-Solving: Independent thinker with resourcefulness to troubleshoot and resolve customer inquiries effectively.
- Flexibility: Reliable and adaptable to working non-traditional shifts, including early mornings, late evenings, and weekends.
- Travel Enthusiasm: Interest in travel with a foundational understanding of world geography
Reed & Mackay is proud to be an equal opportunity employer. We embrace diversity and welcome applicants of all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, or any other characteristic protected by federal, state, or local laws.
To apply for the Team Lead Events position, please forward your resume to HR.US@reedmackay.com.
