A global law firm needed a globally managed travel program that hit three vital objectives: a high-level of service, proactive account management and state-of-the-art technology.
With more than 2,000 employees in 22 locations across the world, the organization had already experienced challenges with a global rollout of a large travel management company. It was essential its new travel management company (TMC) could seamlessly implement a price-competitive, global travel program with a high-touch level of service that could support a global travel policy, provide a platform for duty of care and increase savings and visibility of spend.
GETTING STARTED WITH AN IMPROVED TRAVEL PROGRAM
After achieving first position in a global RFP for TMCs, Reed & Mackay was selected as the best fit. To ensure a successful launch, Reed & Mackay initiated a communications plan to drive excitement and prepare key stakeholders for the rollout of their new travel program in the US and UK. This phase included introductions to their dedicated travel consultants and the global technology platform.
BOOKER FEEDBACK:
“I have spoken with agents, and they are super helpful, polite and timely.
Reed & Mackay’s online booking tool is much more user-friendly than that of our previous TMC. Everything is clear and easy to find and the information is more comprehensive. I love being able to add to my shortlist and emailing that information directly to my partners.
The best thing about Reed & Mackay is how comprehensive it is. You can tell R&M/Book was set up and tested for people who book travel, as it speaks to my needs as a legal secretary. Putting together flight options into one shortlist that I can just email or print is invaluable.“
BUILDING BACK BUSINESS TRAVEL
Then, COVID-19 hit. Priorities immediately changed. With numerous cancellations and trip modifications, the firm needed Reed & Mackay’s extraordinary service and proactive account management more than ever. The seamless, personalized service the firm received at the onset of the pandemic, solidified Reed & Mackay as the number one choice for its new global travel management company.
Reed & Mackay continued to manage the firm’s travel needs through the height of the pandemic. By July 2021, Reed & Mackay implemented a full global travel programs across 11 countries, using a phased approach to grow adoption with travelers through training, CLE credits, and communications.
TRAVEL PROGRAMS WITH GLOBAL REACH
Backed by Reed & Mackay’s global technology ecosystem, the law firm rolled out a global travel policy to all its travelers across 11 countries in one globally managed travel program. In the first 12 months, the firm achieved:
- Over $226k savings
- Policy compliance of 98.2%
- Global online adoption of 50%
PROCUREMENT MANAGER FEEDBACK
“Out of 10 TMCs in a global RFP, Reed & Mackay met the most requirements and continued to meet more of our requests along the way to rise to the number one choice. After a thorough contract and implementation process, I am happy that Reed & Mackay has made my ‘travel manager’ responsibilities so much simpler as a reliable vendor across the firm. A year after implementation and a post-pandemic return to travel, I do not regret choosing Reed & Mackay.”
