R&M / 24
The demand for global service and round-the-clock support has become indispensable. Multinational corporations need a seamless experience organising, booking, and managing their travel needs. Our dedicated award-winning operations team offer our clients 24/7 support, ensuring that travellers can access help whenever they need it.
"R&M/24 – your seamless travel booking solution, available anytime, anywhere. With the expert support of R&M technology and people, our service is available to you and your travellers around the clock”
At the heart of Reed & Mackay’s global service model is our commitment to round-the-clock support, which hinges on the combined strengths of our integrated technology and the expertise of our global operations team, who bring local knowledge to the forefront of every client interaction.
Our platform delivers customised travel solutions, risk management, cost efficiency, and carbon footprint tracking. Yet, it’s the human aspect that truly makes the difference. Our seasoned travel consultants are available 24/7 to handle the inherent uncertainties of travel, such as eleventh-hour alterations, crises, or special requests, with a personal touch and professional insight.
Our reputation for going the extra mile is backed by client retention rate of 97%*
Find out how we partner with our clients to deliver real value
Key call outs of the proposition
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Extended UK office hours 08.30 – 23.00 (UK team handover to USA at 18.00)
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Extended USA office hours 03.30 – 18.30 EST (UK team handover to USA at 08.30 EST)
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Single telephone number and dedicated email address USA will transfer
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Full-service delivery – all processes as agreed for the UK/USA bases
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Immediate access after UK office hours to the USA team for emergency requirements and into R&M/24 at the weekends.
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Immediate access before USA office hours to the UK team for emergency requirements
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Handover at close of business UK hours for immediate and outstanding client queries
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UK Handover at 23.00 to Emergency Travel Service
We know that in our core sectors of expertise – Legal, Financial & Media – the end of the UK working day does not mean the end of business requirements and the start of the working day in the USA is not governed by traditional office hours. As such, our Empire State service model offers a significant enhancement to our already established quality service operations.