FAQ
Reed & Mackay Online
Change to improve your experience
What's new?
-
I have forgotten my password, what should I do?
Click “Forgot password” on the login page and a link will be sent to your registered email address. Follow the instructions on how to change your password. Remember to fill in your first name and last name as you filled in your profile, i.e. according to your passport.
-
Why do I not receive an email with the new password?
The email may have ended up in your spam filter or junk folder. Contact us: online.se@reedmackay.com if you can´t find it, and we will assist you further.
-
How do I register my names in the profile?
Remember that all names according to passport must be registered. The letters Å, Ä, Ö works for first name and last name, but not for any middle names. In that case, write AA, AE, OE instead. It is not possible to have special characters e.g. “´” as in “Therése” in your profile. If you have Å, Ä, Ö in your name, you cannot choose English as language in the profile, in that case choose Swedish.
-
Why do I need to fill in a credit card number when booking a hotel?
Hotel bookings are automatically invoiced to your company. For all hotel bookings, a credit card is required. Note! Only for hotel guarantee and not for billing. If you book a “non-refundable” room, the guaranteed card will be charged.
-
Do I need to manually enter a credit card for each hotel booking?
No, under "Credit card registration" you can register and save a credit card in your profile, for future hotel bookings. Note! Fill in the box "Use as ID".
-
Can I register my loyalty programs?
Yes, in your profile, select "Frequent Traveler Programs", where you can register your information with membership cards for airlines, train companies, car rental and hotels. Note! Example: for Elite Hotels, select SHR Global - PW, for Strawberry, select Exclusively Choice hotels - EC. When filling in your SJ Prio, exclude spaces in the card number.
-
Why are there already preferences in my profile?
When your profile is registered, there are some settings by default, you can easily change these according to your own preferences. Click on "Personal Preferences". Note! You can also make your language choice for the system. If you have Å, Ä, Ö in your names, choose Swedish as the language.
-
Why can´t I see all the train options? ?
It can be for various reasons. Start by checking your information, click on "Personal Preferences" in your profile. For example, it is very important that the fields for "My flight settings" and "My train settings" for the departure city are kept empty.
-
Is there a mobile app where I can book my trips? ?
Yes, you can find information in your profile, click on "Mobile", download the app via App Store or Google Play. Then follow the simple instructions. Cytric PIN code + Security code is visible on the same page in your profile.
-
I have access as Travel Arranger and want to book trips for colleagues, how do I proceed?
Start by changing the view, click on “Travel Arranger Dashboard” in the top right corner. Then click on “Add travellers” and select from the list which traveller you like to book for. You can book for a maximum of 9 travellers for flights/trains/hotels. Car rental and ground transportation are booked individually.
-
How can I see more price options?
When you have done your search for a flight or a train and are about to choose a price, it is important to first click on "Show more prices", then you get more options to choose from.
-
Can I add products to my existing booking?
Yes, on the home page, in your calendar "Recent and current bookings" you can edit booked trips. Click on your current trip and then "See more details" and select "Add to Trip". Then select which product you wish to add to your booking.
-
Can I add a taxi to my existing flight booking?
Yes, on the home page, in your calendar "Recent and current booking", you can edit booked trips. Click on your current trip and then "See more details" and select "Add to trip". Then select "Add Transfer". Enter the address in the selection under the search field.
-
Can I rebook my trip?
Yes, on the home page, in your calendar "Recent and current booking", you can edit booked trips. Click on your current trip and then "See more details" and select "Change booking", proceed with the change.
-
Can I cancel my trip?
Yes, on the home page, in your calendar "Recent and current booking", you can cancel trips. Click on your current trip and then "See more details" and select "Cancel booking". Consider whether you would like to cancel the entire trip, or parts of your trip. There are several options. Note! Train tickets can only be rebooked/cancelled by our team – please contact the travel agency.
-
Why can I still see my cancelled train bookings in my calendar online?
Cancelled train bookings currently remain in your calendar until the departure has passed. Contact the travel agency if you are unsure and want us to confirm that the trip is cancelled.
-
Can I book/flight/hotel/car in the same booking?
Yes, on the last page, before completing and confirming your booking, you can add more products and proceed with your booking.