Why us

Our approach, it’s personal

Personalised service that’s miles ahead of the pack

We deliver exceptional travel and events experiences by tailoring our service to meet your specific needs, in support of your wider business goals.

Change of schedule?
Missed your flight?
Lost your ticket?
Absolutely no problem

Our award-winning global team is here for you 24/7, 365 days a year. Our team are selected for their client-first mindset and get year-round training, ensuring you benefit from up-to-date knowledge and skills.

We get to know you – and your travellers – as individuals. We’re detail-orientated and will always sweat the small stuff on your behalf. We don’t make assumptions or leave anything to chance.

So, no matter where you are, or what time you call, you’ll experience the same exceptional level of service from anyone you speak to.

Expert problem solvers

There’s nothing we love more than a complex challenge with a tight deadline. Tell us what you need – and let our team of experts do the rest. We’ll draw on our unrivalled travel knowledge, technology, data insights, negotiation skills and industry connections, to make it all come together – seamlessly.

We combine service, innovation, negotiation, the latest technology and date insights to deliver high performance travel and event programmes that meet your business goals and budget.

Got a tough travel or event nut to crack? Let us help

Strategic free thinkers

We take time to get under the skin of your business so we can understand your objectives and build you travel and event programmes that deliver against them.

All our team are handpicked for their ability to take the initiative and think creatively. You won’t find clones, or people reading from a script here, just driven, innovative individuals who are highly effective at what they do.

We’re always thinking of ways to drive the best outcomes for your business and help it flourish

Let our innovative thinking save you time and money

Thank you for the amazing support you continue to give us. With all the changes within the travel industry, it’s been extremely important to have you on our team. Your efficiency and dedication to our account hasn’t gone unnoticed.

Global Shipping Company

Always by your side

We think of ourselves as an extension of your team, working alongside you to drive efficiencies and deliver real return on investment for your business.

You can have real peace of mind knowing that we’ve got your back no matter what. And we don’t stop until we know you’re back home and delighted by the service you’ve received.

Our reputation for going the extra mile is backed by client retention rate of 97%*

Find out how we partner with our clients to deliver real value

*Reed & Mackay operational consultant global C-SAT score