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Customer success stories

We act as an extension of your team, responding swiftly to deliver exceptional travel experiences. As your trusted travel management partner, our client-first approach ensures every journey is put together with precision, keeping your business travel needs at the heart of everything we do.

This month, hear directly from our clients about how our expert travel consultants have helped them stay connected and on the move across the globe.

Customer first: that’s the Reed & Mackay approach

"Your consultant went above and beyond their role to ensure everything ran smoothly during a board trip to New York. From managing complex travel bookings and liaising with hotels to resolving any issues I encountered, they were always proactive in finding solutions. They consistently demonstrate reliability, professionalism with huge knowledge and positivity."

Planes air fares

"The R&M team consistently delivers a seamless and professional travel management experience, with excellent attention to detail, responsiveness and reliability. Customer support is always proactive and helpful. R&M has become a trusted partner in supporting our travel needs and we truly value the quality and consistency of its service."

"Thank you so much for your incredible support in organising our itinerary with such efficiency and an impressively quick turnaround. Your attention to detail and responsiveness truly made the process seamless."

People at an airport terminal

"I would like to express my sincerest appreciation to [your consultant] for jumping on a call with us without warning, without having met us before, and so enthusiastically giving up their time to share and discuss the [booking] processes. It was a tremendous help and will help us manage expectations."

"Thank you for all your support and co-ordination in returning me home to Edinburgh, following the last-minute cancellation of my flight from Hong Kong to Doha. All very much appreciated and I felt thoroughly and professionally looked after."

Plane taking off

If you’d like your business travellers to experience the same premium service…

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