Click “Forgot password” on the login page and a link will be sent to your registered email address. Follow the instructions on how to change your password. Remember to fill in your first name and last name as you filled in your profile, i.e. according to your passport.

The email may have ended up in your spam filter or junk folder. Contact us: online.se@reedmackay.com if you can´t find it, and we will assist you further.

Remember that all names according to passport must be registered. The letters Å, Ä, Ö works for first name and last name, but not for any middle names. In that case, write AA, AE, OE instead. It is not possible to have special characters e.g. “´” as in “Therése” in your profile. If you have Å, Ä, Ö in your name, you cannot choose English as language in the profile, in that case choose Swedish.

Hotel bookings are automatically invoiced to your company. For all hotel bookings, a credit card is required. Note! Only for hotel guarantee and not for billing. If you book a “non-refundable” room, the guaranteed card will be charged.

No, under "Credit card registration" you can register and save a credit card in your profile, for future hotel bookings. Note! Fill in the box "Use as ID".

Yes, in your profile, select "Frequent Traveler Programs", where you can register your information with membership cards for airlines, train companies, car rental and hotels. Note! Example: for Elite Hotels, select SHR Global - PW, for Strawberry, select Exclusively Choice hotels - EC. When filling in your SJ Prio, exclude spaces in the card number.

When your profile is registered, there are some settings by default, you can easily change these according to your own preferences. Click on "Personal Preferences". Note! You can also make your language choice for the system. If you have Å, Ä, Ö in your names, choose Swedish as the language.

It can be for various reasons. Start by checking your information, click on "Personal Preferences" in your profile. For example, it is very important that the fields for "My flight settings" and "My train settings" for the departure city are kept empty.

Yes, you can find information in your profile, click on "Mobile", download the app via App Store or Google Play. Then follow the simple instructions. Cytric PIN code + Security code is visible on the same page in your profile.

Start by changing the view, click on “Travel Arranger Dashboard” in the top right corner. Then click on “Add travellers” and select from the list which traveller you like to book for. You can book for a maximum of 9 travellers for flights/trains/hotels. Car rental and ground transportation are booked individually.

When you have done your search for a flight or a train and are about to choose a price, it is important to first click on "Show more prices", then you get more options to choose from.