REPORTING TO: OPERATIONS LEAD/ OPERATIONS MANAGER
OFFICE LOCATION: SINGAPORE (IN-COUNTRY POSITION)
Business Travel is the lifeblood of the global economy, and for 60 years Reed & Mackay has been at
its forefront. Our success and unique identity come from putting our people and our clients at the
heart of everything. Due to the successful growth of our business and recently joining the Navan
family, a position has become available for a Business Travel Consutlant to join us on our mission to
be the most valued, recommended, and entrepreneurial travel, advisory and events business in the
world.
PRINCIPLE RESPONSIBILITIES:
- Provide a dedicated service to a portfolio of corporate clients
- A desire to always exceed client expectations
- To demonstrate proactive thinking when providing travel solutions
- Ensure Duty of Care when creating the travel itineraries for the guest
- Provide added value to clients through specialist supplier relationships
- Exceptional communication skills with timely responses to calls and emails
- Quality Control across all aspects of our procedures and processes
- Able to provide the most cost-effective solutions using all available sources
- To always comply with the clients’ travel policies and guidelines
- To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e.,split or combination ticketing across all booking channels
- To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
- To meet all deadlines as required, internally or client driven SLA’s
- To adopt a learning attitude and attend relevant training / coaching as required
- Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
- Reach the revenue and profit targets
CORE SKILLS/ COMPETENCIES REQUIRED:
- Has achieved a continuous record of experience in a core business travel environment
- Minimum qualification level to Fares & Ticketing
- Fully conversant with one or all GDS systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS Word and Excel software packages
- Excellent interpersonal skills
- Sound knowledge of the Corporate Clientele / Oil & Gas industry
- Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
- Understanding of crew rotation and crew sheets
- Ability to monitor and manage hotel allocations
- Fully conversant in Passport and visa requirements and processing
DESIRED BEHAVIOURAL ATTRIBUTES :
- Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
- Efficiently able to coordinate resources to support your sales activities (organisational agility)
- Organised to prioritise tasks in order to secure sales deals (organising)
- ‘Laser –focused’ and commitment to deliver against sales targets (perseverance)
- Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
- Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)
WORKING HOURS AND TRAVEL
- This role will be based out of R&M’s office in Singapore
INTERNAL RESPONSIBILITIES
- Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies
Reed & Mackay is proud to be an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, and any other federal, state, or local protected class.
