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Customer success stories

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As a trusted travel management partner, we operate as an extension of your team, responding swiftly to deliver exceptional travel experiences. Our client-first approach ensures every journey is tailored with precision, keeping your business travel needs at the core of our service.

Discover what our clients are saying this month about how our expert travel consultants have helped them stay connected and on the move across the globe. 

Customer first: that’s the Reed & Mackay approach

"I’ve been impressed at the progress your consultant has made aligning new operational teams and geographies with our high operational expectations. They’ve worked extended hours to make relationships stick around the global network, anticipating and resolving problems before they became critical. I should add that service on the UK contract has not slipped during this period. All in all a strong year from a very capable team who make the difficult look easy."

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"Your consultant’s kind words have had such an impact on me and a lasting positive impression. They’ve always been so helpful, incredibly friendly and warm. There was no task that was ever too much to help with, from being stranded in a hotel over the company card not going through and saving the day, to always aiming to get me on the early train and home on time and safely."

"I wanted to highlight how much of an asset your consultant is to our account. They go above and beyond to assist me with arranging travel for two partners. Their assistance has been exceptional, nothing is too much trouble, they know the account well enough now to make independent decisions, which significantly speeds up the booking process. We all trust their expertise."

travel management for law

"You’ve been amazing to work with. I remember working with Reed & Mackay back in 2019 [too]! Thank you for all your hard work for us. I wouldn’t hesitate to work with you or recommend Reed & Mackay to anyone in the future."

"Your consultant has been extremely helpful, going out of their way to learn our travellers' travel preferences and offering alternative comparable suggestions that will save us money on flight fares. Even though it was 45 minutes after they were due to leave for the day they called our traveller back as they knew she needed to lock in the flights urgently."

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If you’d like your business travellers to experience the same premium service…

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