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Our clients’ stories

Business travellers walking through an airport

Whether faced with country-wide power outages or the closure of a major global airport, our team will go above and beyond to get your travellers where they need to be. 

As a travel partner that acts as an extension of your team, flexing to deliver seamless travel experiences, we’ll always put our clients at the centre of everything we do.

Discover what our clients are saying this month about our solutions to their travel challenges.

Customer first: that’s the Reed & Mackay approach

“Our employee’s travel was impacted during Spain's power outage. The Reed & Mackay team proactively contacted me when the news emerged and the out-of-hours team helped me book flights for the following morning. The team quickly grasped the situation efficiently and followed up with a very clear update. This was extremely helpful as it was well after hours. Thank you for the excellent help through this crisis.”

Business traveller pulling a suitcase

"I had two anxious passengers scheduled to fly the day after the recent London Heathrow airport closure. The consultant’s efficiency and quick thinking turned a potentially disastrous situation into a manageable one. Their resourcefulness was greatly appreciated given the challenging circumstances."

“I would like to express our gratitude for your travel booking services over the years, for the efficiency, professionalism and dedication your team has shown. Your [consultants] have consistently gone above and beyond to assist us with our travel needs, demonstrating remarkable problem-solving skills and a genuine commitment to ensuring our trips are seamless and stress-free. We truly appreciate their proactive approach.”

Woman sitting with passport, map and suitcase

“I want to say thank you for taking care of us. Your team was so fast and on top of it all and I really do appreciate your help. I received a message from our travellers that they have boarded the flight to the US. Reed & Mackay’s New York office is waiting for them to take off and then said they would cancel all the other backups.”

“Your [consultant] kindly assisted me on Friday night and also my colleague on Saturday and did an excellent job, we were impressed with their professionalism and speedy delivery."

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