Our Story
This is the story of Reed & Mackay.
1960s
1962
- We started life in a city Insurance firm.
- We started as a team of 4 in the heart of the City.
- Helping high performing businesses move their people around the globe.
- Our clients loved our focus on personalised service.
1970s
- We became the number one bookers of Concorde for London to New York day trips.
- We grew organically, building loyalty and the brand.
- We began to attract prestigious clients and the best people in the industry.
1980s
- We moved to new office in the City to make space for our growing business.
- We developed our brand to reflect the professionalism of the City, establishing core values that captured the essence of Reed & Mackay.
- We were fast becoming the TMC of choice for the legal sector.
1987
- David Boardman brought Tracy Baumfield on board and we set about growing – with only 11 employees at this point, some are still with us today!
1988
- We merged with Macintyre and Kellet. David Boardman became Managing Director.
1990s
1991
- Richard Boardman takes over from his brother as Managing Director, a position Richard was to hold for 16 years. Richard remains a Non-Executive Director and Chairman of Reed & Mackay’s Global Partnership.
1992
- We develop a revolutionary agent booking tool searching over 150% more fares than any other TMC.
1996
- We launch our in-house 24/7 Emergency Travel Service to better protect travellers from disruption and risk.
1999
- We become the first TMC in the world to wrap the GetThere OBT into our offering in 1999.
2000s
- The focus on traveller safety grew. We became the first TMC to deliver a pre-emptive 24hr in-house emergency travel service.
- Today our brilliant emergency teams, trained to deal with the unexpected, assess the relevance of over 11,000 risk alerts a year to keep our travellers safe and informed.
- We opened Reed & Mackay’s Innovation and Development Centre.
- And to meet the needs of our international client base, we expanded our consistently extraordinary service across the globe through trusted partnerships.
2004
- We develop 24/7 service into a full incident management unit providing pre-emptive intelligence.
2005
- Our event management service was born – delivering high-impact events to our client base
2007
- Technology powered a 24/7 service industry and the demands on travellers increased. We fully integrated, multi-channel technology platform to stay plugged in where and when our clients need us.
- We become the first TMC in the world to achieve 1SO127001 Certification and PCI compliance.
- R&M/iQ, our industry leading consultant booking platform was born – and still leads the sector today.
- R&M/Book, followed, extending the R&M/iQ platform to bring speed and ease to travellers and bookers alike.
2009
- We care deeply about the environment and in 2009 we were certified to ISO14001 in recognition of the work that we do with our clients, our suppliers and within our own business to protect the plant.
2010s
2012
- Fred Stratford, current CEO, joins R&M.
2013
- We become the first TMC in the world to achieve ISO23001 business continuity certification.
- We open our Aberdeen office.
2014
- We release our mobile app to provide key travel information for travellers on the move.
2015
- We open our Philadelphia office.
2016
- We open our Dubai office.
2017
- Gray’s Travel, Chicago – joins Reed & Mackay.
2018
- Hillgate Travel joined the family, known for the great service they delivered to the finance sector.
- We also opened offices in Singapore and New York.
2019
- We welcomed Concierge Travel in Australia, Business Travel Direct in the UK and opened an office in Amsterdam and invested in our Event Management and Advisory Services divisions.
- We became a $1 billion business.
- With 14 wholly owned offices and over 1,100 employees.
2020s
2020
- We became the first TMC to truly integrate BA NDC content in our proprietary technology, with full servicing capability.
- We adapted our global technology platform at speed, to deliver an enhanced level of safety for travel during a global pandemic.
- We invested in our service to get people to where they needed to be, safely and in line with guidance that changed at every border.
- Opened new operations in India and were ranked in the Sunday Times Fast Track 250 (UK) for international growth, for the second year running.
- We continue to meet our clients in the markets that matter to them, with the launch of our offices in India.
2021
- We became part of the Navan Group (formally TripActions), the only all-in-one travel, corporate card, and expense solution.
- Together we’re revolutionising corporate travel – we are the first TMC Group to offer Neste MY Sustainable Aviation Fuel™ to our customers.
2022
- R&M acquire Atlanta (rebranded to R&M Spain January 2024)
2023
- R&M announce SQUAKE partnership
- Resia moved from Navan Group to become an R&M brand.
2024
- Regent International S.R.L acquisition.
- Today, Reed & Mackay is the global service leader for Corporate Travel and Event Management.
