Reporting to: Global Head of Implementation Services
Position Location: Full-time London/Hybrid
Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.
JOB PURPOSE:
The Team Leader will support the growth ambition of R&M while retaining a high degree of service focus and team spirit. Team Leaders support their team and lead by example by demonstrating flexibility, managing resources on the team through project allocation and project oversight. The Team Lead will assist with risk mitigation, escalated project related needs and unforeseen circumstances, while ensuring service is not compromised at any time.
KEY RESPONSIBILITIES:
People Leadership
- Monitor staff performance of the entire team, with a view to providing direction, training, coaching and motivation to deliver agreed targets.
- Provide on the job advice, guidance, and support to entire team on a daily basis and liaise with Reed & Mackay resources and leadership as required.
- Supports and leads New Starter inductions to ensure a consistent approach.
- Organize, facilitate and host monthly team meetings for your own team.
- Ensure workload is balanced equally amongst team members.
- Create and encourage a harmonious and fair working environment across entire business.
- Always lead by example
- Take opportunities to train staff and ensure project related documentation is current, relevant and communicated to staff.
- Mentor team by establishing goals, career pathing and monitor growth and development.
- Highlight and manage any employee performance concerns.
- Demonstrate R&M “Duty of care” to staff.
Project Management
- Manage all phases of a client implementation on a national, regional and global level according to client requirements.
- Ensure all regions understand the client’s objectives for go live.
- Confidently, assume lead project manager for the management of the implementation project on behalf of client and Reed &Mackay coordinating with client and internal Reed & Mackay resources.
- Identifying, escalating and helping to develop risk mitigation strategies.
- Internal communication/support new client launches in conjunction with the Client Success Manager
- Facilitate meetings and project management internally to ensure all actions are completed beginning to end and keep project timelines on time
- Maintain accurate records of project management reporting, included but not limited to Salesforce updates.
- As with global responsibilities, exhibit the ability to adjust schedules to accommodate clients in different time zones and regions.
Company Initiatives
- Identify staff capacity and additional resource requirements within the team.
- Work to exceed implementation timeline expectations and company strategic goal to implement business in increasing shorter timeline.
- Develop and support working efficiencies.
- Ensure service delivery exceeding client expectations.
- Support sales team in client RFP and best and final presentations as it relates to client implementations.
- Support use of Reed & Mackay and Navan technology platforms
- Ensure and look to improve project reporting to senior R&M leadership.
- Present weekly in a collaborative environment on project updates, numbers and risk mitigation
WHAT WE’RE LOOKING FOR:
- Excellent skills with Microsoft suite of products including but not limited to Word, Excel, PowerPoint,
- Outlook, Teams.
- Excelling organisational ability
- Excellent knowledge of R&M systems including but not limited to iQ, R&M/Book
- Experience will multiple OBT’s including Trixedia
- Advanced proficiency with project management software and methodology
- Attention to detail and accuracy.
- Team player is essential.
- Ability to multi-task
- Excellent communication skills
- Excellent problem solving and solutions-based thinking.
- Promotes a collaborative team working environment at all times.
- Preferred experience in the company or travel industry.
- Preferred experience in project management
