Reporting to: Operations Lead/ Operations Manager
Office Location: Sydney, Australia
Reed & Mackay deliver service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.
PRINCIPLE RESPONSIBILITIES:
- Provide a dedicated service to a portfolio of corporate clients
- A desire to always exceed client expectations
- To demonstrate proactive thinking when providing travel solutions
- Ensure Duty of Care when creating the travel itineraries for the guest
- Provide added value to clients through specialist supplier relationships
- Exceptional communication skills with timely responses to calls and emails
- Quality Control across all aspects of our procedures and processes
- Able to provide the most cost-effective solutions using all available sources
- To always comply with the clients, travel policies and guidelines
- To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
- To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
- To meet all deadlines as required, internally or client driven SLA’s
- To adopt a learning attitude and attend relevant training / coaching as required
- Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
- Reach the revenue and profit targets by creating income opportunities
CORE SKILLS & COMPETENCES REQUIRED:
- A minimum of 10 year corporate travel experience with a TMC
- Has achieved a continuous record of experience in a core business travel environment
- High level qualification level Fares & Ticketing
- Fully conversant with one or all GDS systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS Word and Excel software packages
- Excellent interpersonal skills
- Sound knowledge of the Corporate Clientele
DESIRED BEHAVIOURAL ATTRIBUTES:
- Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
- Efficiently able to coordinate resources to support your sales activities (organisational agility)
- Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
- Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)
- Would like to progress to a Team Lead position
WORKINH HOURS & TRAVEL:
- This role will be based out of R&M’s office based in Sydney, hours of operation is from 8am – 8pm, on a shift rotation
INTERNAL RESPONSIBILITIES
Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.
