Is your organisation looking for seamless, personalised, business travel experiences? Watch Reed & Mackay Global Director of Product Fahim Khan share his insights on how our innovative, tailored travel technology and hands-on client support drive excellence in every journey, providing clients with the highest level of service.
Click here to watch the video.
Key takeaways
Tech and service integration
Khan reiterates how, at Reed & Mackay, travel technology and personalised service go hand in hand. “We build our own tech stack so it’s fully integrated with the service we provide,” Khan says.
“One good example of the benefits of this blended approach is when we provide online check-in for flights for customers, if they’ve requested it. Our consultants simply send the boarding card directly to the travellers’ mobile phone through the Reed & Mackay app. Travellers can then choose to receive it as a PDF or push through to digital wallets, allowing them to move through the airport quickly and easily.”
Constant communication with travellers
For every single flight and every single customer, Reed & Mackay checks the flight’s status and sends push notifications to travellers to let them know if the flight is on time, delayed or cancelled. Then, consultant support is on hand immediately to support the traveller.
“We have teams behind the scenes to protect you,” Khan adds. “We’ve taken all the pieces that affect travel – cancellations, duty of care, an integrated direct feed from a risk management company – and have pulled them into one source of truth. The traveller, travel booker and our consultants have everything in one place for a seamless travel experience.”
Find out more about how our blend of technology and exceptional service results in seamless travel experiences.
Get in touch
Mail hello@reedandmackay.com to discuss all of your travel and event management needs.
