Customer first: that’s the Reed & Mackay approach
Putting clients at the heart of everything we do supports our dedication to providing a smooth and seamless travel experience, a partner that acts as an extension of your team.
Facing a challenge while travelling? Our team will go the extra mile to deliver a solution.
Find out what some of our clients are saying about their experiences with us.
"I would like to express my gratitude to [the Reed & Mackay team] who picked up my urgent request just before the end of the working day and helped me sort out the issue with my hotel booking. Very supportive and professional. I would like to thank all the Reed & Mackay team for their amazing support, especially with our short-notice requests, which happen regularly."
"It has been such a pleasure to truly work as partners, navigating challenges together and finding solutions that allow our programme to keep evolving, while keeping our travellers happy. Thank you for your dedication, collaboration and commitment. I'm so proud of everything we've achieved together so far."
"A huge thank you to your consultant for her endless patience and support during a challenging planning - and frequently changing - agenda for our CEO's recent trip to India. The consultant takes it all in her stride, remains calm under pressure and goes the extra mile to ensure it all runs smoothly. It's very much appreciated."
"Your consultant was incredibly helpful, going out of her way to help us [with flight changes]. Your consultant did everything she could and miraculously managed to get a flight at a reasonable price with a flight change fee. She is always so lovely and helpful on the phone, and she really went out of her way to help - amazing customer service."
"While checking out of the hotel we were asked to pay for our rooms [which had been prepaid]. The virtual cards would not work either, so I phoned the emergency Reed & Mackay number and an extremely helpful team member sorted out the payments. It was an excellent response to our issue; please pass on my thanks and appreciation."
Get in touch
Mail hello@reedmackay.com to discuss all your corporate travel and event management needs.
