Reporting to: Director, Consulting
Position Location: Full-time London/Hybrid
Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.
JOB PURPOSE:
This position is a full-time role, focusing on the delivery and optimisation of Client Programmes across Air, Hotel and Ground. The role requires a coordinated approach to consulting, analytics and relationship management. This is a varied role requiring a team player with excellent project management, relationship, communication and analytical skills.
KEY RESPONSIBILITIES:
- Delivery of project based, profitable Client Programmes for Consultancy Services clients across Air, Hotel and Ground
- Provide consultative advice and information to internal stakeholders on the benefits for clients when utilising Consultancy Services
- Work collaboratively with Reed & Mackay Sales and Account Management in the proactive identification of Consultancy clients
- Conduct meetings with clients to identify requirements and agree on programme briefs
- Present and sign off programme plans with clients including pricing
- Liaising with internal stakeholders, outline and manage programme timelines to ensure effective delivery of completed programmes
- Working with suppliers, negotiate and contract industry leading pricing and value add services to exceed client requirements and deliver ROI
- Anticipate and identify challenges, overcome obstacles and communicate project progress to all stakeholders as required
- Performance manage the on-going delivery and measurement of the completed Programmes with a view to ensure repeat business for Consultancy Services, remaining ahead of the curve, proactively addressing low performing areas with solutions
- Build solid, long-standing relationships with key suppliers, plugged in at necessary levels
- Attend industry events and product showcases as required
- Achieve both individual, team and departmental based objectives
WHAT WE’RE LOOKING FOR:
- A high level of knowledge of the business travel industry is a requirement with previous experience of Client Programme Management/RFP Management preferred
- A positive ‘can-do’ attitude and team player mentality is a must for this role
- An outstanding communicator who is caring, passionate and shares a vision in developing strong relationships which will provide significant value to both Reed & Mackay, suppliers and to our clients
- Verbal and written communication skills with excellent attention to detail
- Self-motivated, resourceful, able to work independently and complete tasks to agreed deadlines
- Excellent knowledge in Excel/PowerPoint
- Confident ability to present and interact at all levels externally and internally
- Strong negotiations skills and ability to work in a fast paced and challenging environment
- Knowledge and experience of any Hotel Sourcing Platform is an advantage
