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Navan Pro Consultant US

REPORTING TO: NAVAN PRO TEAM LEAD

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay and Navan) in the hands of outstanding people.
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

Principle Responsibilities:

  • Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements
    with a desire to always exceed client expectation.
  • Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
  • Ability and willingness to service different client industry sectors across the wider business
  • Demonstrate innovative thinking and provide a consultative approach
  • To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an allencompassing service
  • To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to
    advise clients on best practice utilising R&M and Navan technology

Operational Excellence:

  • Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
  • Pro-actively build meaningful and long-lasting relationships both internally and externally
  • Always exceed client’s expectation
  • Identify and implement opportunity to add value to each booking
  • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
  • Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
  • Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
  • Monitor all bookings for further saving opportunities up until completion of the trip
  • Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
  • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
  • Monitor all bookings for further saving opportunities up until completion of the trip
  • To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
  • To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
  • Demonstrate proactive thinking when providing travel solutions
    Able to provide cost effective solutions across all aspects of travel
  • To always comply with the client policies and guidelines
  • Achieve SLAs for all accounts
  • Regular interaction with overseas colleagues
  • Apply Quality Control procedures and processes in line with company and GREC requirements

Skills Knowledge Experience

  • Exceptional telephone manner and written skills
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Has a proven record of experience in a core business travel environment
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
  • Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
  • Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
  • Knowledge of Low-Cost Carriers in the market and their different products available
  • Fully conversant with various rail, black car, LCC, OTA booking systems
  • Have a ‘team player’ approach to an office environment
  • Experience in using MS software packages
  • Ability to build an exceptional rapport with all clients
  • Excellent attention to detail
  • Have an enthusiastic approach and willingness to learn attitude
  • Independently commit to attend and complete all relevant training
  • Achieve individual and team-based business objectives

Application

If this sounds right for you, apply here.
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