{"id":46223,"date":"2023-05-18T16:59:00","date_gmt":"2023-05-18T15:59:00","guid":{"rendered":"https:\/\/reedmackay.com\/leading-the-way-in-sustainable-travel-case-study"},"modified":"2025-07-02T14:58:14","modified_gmt":"2025-07-02T13:58:14","slug":"leading-the-way-in-sustainable-travel-case-study","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/us\/leading-the-way-in-sustainable-travel-case-study","title":{"rendered":"Leading the way in sustainable travel: Case Study"},"content":{"rendered":"\n<p>Digital infrastructure company Colt Technology Services is dedicated to embedding sustainability and ESG as part of the company\u2019s DNA.<\/p>\n\n\n\n<p>\u201cWe\u2019re a business with purpose and part of our values, which are the guiding star for all colleagues, is that we live and breathe sustainability and ESG,\u201d Colt VP, ESG Kelsey Hopkinson explains. \u201cOur customer requirements have changed over the last few years. Sustainability has definitely moved to the forefront when it comes to winning and retaining business. However, being serious about protecting the planet is also the right thing to do.\u201d<\/p>\n\n\n\n<p>Committed to developing science-based targets (SBT) against Scopes 1, 2 and 3*, Colt recognised an opportunity to initiate change with the company\u2019s business travel when building its SBT roadmap.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Clear sustainable goals<\/strong><\/h2>\n\n\n\n<p>Colt\u2019s initial objectives included achieving a behavioural change, encouraging colleagues to make the more responsible travel choice. One way the company wanted to do this was by showing colleagues the direct environmental impact they were having on the planet at the point of booking travel.<\/p>\n\n\n\n<p>Colt turned to its travel management company of eight years, Reed &amp; Mackay, to work together on how Reed &amp; Mackay\u2019s online booking platform could simply and effectively highlight the carbon emissions generated for different types of travel.<\/p>\n\n\n\n<p>\u201cIt was a collaboration and open discussion with Reed &amp; Mackay and its sustainability team from the start of that journey,\u201d Hopkinson says. \u201cWe discussed the enhancements that could be put into the system \u2013 which also included a bespoke dashboard \u2013 and they were all produced in-house by Reed &amp; Mackay\u2019s developers.\u201d<\/p>\n\n\n\n<p>Reed &amp; Mackay suggested options such as incorporating a traffic light system on carbon emissions for each trip and changing reference fields&nbsp;for reasons for travel, designed to make Colt\u2019s colleagues consider the more sustainable choice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tailoring travel technology<\/h2>\n\n\n\n<p>\u201cReed &amp; Mackay brought sustainable travel options to life on the booking tool. Even on messages that pop up during booking, it steered clear of being overly scientific and, instead, gave people easy graphics and illustrations such as \u2018by taking this type of journey you\u2019ve saved enough power to charge x number of mobile phones or plant x number of trees\u2019 \u2013 impacts that relate to the everyday,\u201d Hopkinson adds.<\/p>\n\n\n\n<p>Reed &amp; Mackay also worked with Colt to develop its travel policy, ensuring there was clarity around where to consider alternative methods for meetings and drive sustainable choices to cut its carbon footprint. This included messaging on sustainability goals for the business such as updating messaging to encourage travellers to switch to rail, designing messaging regarding one- and two-day trips and rules and approval processes implemented.<\/p>\n\n\n\n<p>\u201cWe were still in the depths of the pandemic when we had planned to roll out the new sustainable travel policy so held back on its release until it was safe to do so. Having a really close working relationship with Reed &amp; Mackay helped us make the change quite quickly from a COVID travel policy to the new green travel policy when the time was right,\u201d Hopkinson says.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Refining travel reporting<\/strong><\/h2>\n\n\n\n<p>Colt also worked closely with Reed &amp; Mackay on the sustainable reporting element of its travel programme. It needed to provide information to its senior leadership team on the carbon emissions associated with their team\u2019s travel, but also produce travel reports for Colt\u2019s consultants, who would then help calculate the carbon emissions.<\/p>\n\n\n\n<p>\u201cWe worked together, refining and tweaking to get exactly what we needed from the reporting,\u201d Hopkinson explains. The result was the introduction of post-trip reporting, creating bespoke dashboards for department heads and bespoke dashboards for individual travellers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Measures of success<\/h2>\n\n\n\n<p>How did Reed &amp; Mackay\u2019s development of bespoke online booking tools help Colt achieve its sustainability goals?<\/p>\n\n\n\n<p>\u201cFirst, the tool is easy and straightforward to use,\u201d Hopkinson says. \u201cAs with any system change in a business, we rolled out internal comms, this time using screen grabs of the new tool to explain the changes. And the changes themselves have been a catalyst for conversations and education around sustainability. Colleagues are asking us \u2018Why does this flight emit more carbon than that flight?\u2019 and I know I can reach out to Reed &amp; Mackay to produce a more formal response, if that\u2019s needed.<\/p>\n\n\n\n<p>\u201cFor us, it wasn\u2019t about stopping people\u2019s business travel altogether. It was about shifting to travelling with purpose. The guidelines provided through Reed &amp; Mackay\u2019s recommendations in our travel policy were part of that change in behaviour.\u201d<\/p>\n\n\n\n<p>Hopkinson adds that the reporting element has been hugely positive: all businesses need robust reporting and monitoring to drive change.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Taking the same sustainable journey<\/strong><\/h2>\n\n\n\n<p>As Colt\u2019s commitments to science-based targets means addressing 93% of its supply chain emissions, working with suppliers that are already on its own sustainability journey has made the process easier.\u00a0<\/p>\n\n\n\n<p>\u201cYou start to speak the same language,\u201d Hopkinson says. \u201cAs it\u2019s on its own sustainability journey, Reed &amp; Mackay has been proactive in sharing information, whether that\u2019s introducing us to partners in the carbon offsetting space,\u00a0<a href=\"https:\/\/reedmackay.com\/us\/sustainable-aviation-fuel-all-you-need-to-know\">education about Sustainable Aviation Fuel<\/a>, even more great ideas about how to enhance our dashboard and what happens post-reporting.<\/p>\n\n\n\n<p>&#8220;It\u2019s made everything easier, helps us with education for our own sustainability commitments and, essentially, benefits our people and our planet. Plus we\u2019re excited about&nbsp;Reed &amp; Mackay\u2019s partnership with SQUAKE&nbsp;\u2013 it could be the next level of reporting that\u2019s required to really drive change and I\u2019m genuinely interested to see how that piece evolves.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A collaborative spirit<\/h2>\n\n\n\n<p>With Colt firmly established on its sustainability journey, Hopkinson highlights how working with Reed &amp; Mackay has been an essential part of the strategy.<\/p>\n\n\n\n<p>\u201cWhen we embarked on this journey, we were one of the first of Reed &amp; Mackay\u2019s customers to do so and both of us were open to, and engaged in, making those changes,\u201d Hopkinson concludes. \u201cUsing Reed &amp; Mackay\u2019s in-house resources to create a bespoke online booking tool, and change the travel policy wording, has meant we\u2019ve seen behaviour change that\u2019s been key to Colt\u2019s sustainability journey.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Find out how Reed &amp; Mackay can help with your sustainable travel programme.<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/reedmackay.com\/us\/contact\"><strong>Get in touch<\/strong><\/a><\/h4>\n\n\n\n<p>Mail&nbsp;<a href=\"mailto:hello@reedmackay.com\">hello@reedmackay.com<\/a>&nbsp;to discuss all your&nbsp;<a href=\"https:\/\/reedmackay.com\/us\">corporate travel<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/reedmackay.com\/us\/event-management\">event management<\/a>&nbsp;needs.<\/p>\n\n\n\n<p><em>* Scope 1 covers direct emissions from owned or controlled sources. Scope 2 covers indirect emissions from the generation of purchased electricity, steam, heating and cooling consumed by the reporting company. Scope 3 includes all other indirect emissions that occur in a company\u2019s value chain. Source: Carbon Trust<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital infrastructure company Colt Technology Services is dedicated to embedding sustainability and ESG as part of the company\u2019s DNA. \u201cWe\u2019re a business with purpose and part of our values, which are the guiding star for all colleagues, is that we live and breathe sustainability and ESG,\u201d Colt VP, ESG Kelsey Hopkinson explains. \u201cOur customer requirements&hellip;&nbsp;<a href=\"https:\/\/reedmackay.com\/us\/leading-the-way-in-sustainable-travel-case-study\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Leading the way in sustainable travel: Case Study<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":41861,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[212],"tags":[235,173],"class_list":["post-46223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies-us","tag-sustainability-us","tag-travel-us"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leading the way in sustainable travel: Case Study | Reed &amp; 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