{"id":46213,"date":"2023-04-18T08:15:00","date_gmt":"2023-04-18T07:15:00","guid":{"rendered":"https:\/\/reedmackay.com\/why-collaboration-is-key-to-a-tmc-client-partnership-case-study"},"modified":"2023-04-18T08:15:00","modified_gmt":"2023-04-18T07:15:00","slug":"why-collaboration-is-key-to-a-tmc-client-partnership-case-study","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/us\/why-collaboration-is-key-to-a-tmc-client-partnership-case-study","title":{"rendered":"Why collaboration is key to a TMC\/Client partnership: Case Study"},"content":{"rendered":"\n

The Challenge:<\/strong> As its employees started returning to global travel post-pandemic, Allegis Group<\/a> needed its TMC to offer both the technology that allowed its business travellers to book travel online themselves and<\/em> provide exceptional service levels from experienced account managers to support the evolution of its travel.<\/p>\n\n\n\n

The Solution:<\/strong> Introduce Allegis Group\u2019s travellers to Reed & Mackay\u2019s online booking tool and work in partnership to deliver solutions across all travel requirements. <\/p>\n\n\n\n

A global leader in talent solutions \u2013 comprising a network of specialised companies across 500+ locations worldwide \u2013 Allegis Group has approximately 500 people who travel each year (excluding large group bookings), with 100 of those being frequent travellers. <\/p>\n\n\n\n

Reed & Mackay has worked closely with Allegis Group\u2019s procurement team, which looks after the organisation\u2019s travel bookings and policy. A client of the TMC for six years, the team uses R&M\/Book \u2013 Reed & Mackay\u2019s own online booking tool \u2013 through which clients can book air, rail, hotels and car hire in one place.  <\/p>\n\n\n\n

At the end of last year, one of Allegis Group\u2019s key objectives was to move the responsibility of booking travel to the travellers in the business, using\u00a0Reed & Mackay\u2019s online suite of proprietary technology<\/a>.\u00a0<\/p>\n\n\n\n

Empowering employees to book travel<\/h2>\n\n\n\n

\u201cAt Allegis Group, we’d been advocating for the self-service option of R&M\/Book for a while. This would not only have a massive impact on our business and time, it would also empower our travellers,\u201d Allegis Group Procurement Lead Keira Todd says. <\/p>\n\n\n\n

Working with Reed & Mackay, the procurement team created bespoke, personalised training for its employees, designed to help them get the most out of Reed & Mackay\u2019s technology ecosystem and deliver savings for their business. In addition, they produced in-country support documents.<\/p>\n\n\n\n

A bespoke corporate travel service<\/strong><\/h2>\n\n\n\n

Allegis Group had asked for additional approval processes for low-cost and non-refundable hotels to be included and, as this can be more complex, Reed & Mackay worked in partnership with Allegis Group to build a bespoke process.  <\/p>\n\n\n\n

\u201cIt was important that training around this step was communicated as straightforwardly as possible,\u201d Reed & Mackay Client Success Manager Sarah Boyle says. \u201cWe worked with Allegis Group to create slides to make the booking process easy to understand, incorporated banners on to Allegis Group\u2019s R&M\/Book \u2013 so the process was visible at all times \u2013 and ensured all documentation sat on R&M\/Portal. With the team at Allegis Group, we made sure the approval process was clearly articulated at every stage.\u201d <\/p>\n\n\n\n

Todd agrees that the organisation\u2019s travellers embraced the communication and have been reacting positively to the change to managing their own travel bookings. \u201cWe send out a monthly questionnaire to ask for feedback on how they found the tool and interaction with Reed & Mackay. We\u2019ve received responses including that it\u2019s \u2018fast and efficient\u2019 and, where one traveller had booked into a hotel that needed to be changed at the last minute, they\u2019d received a quick response and update,\u201d she says. <\/p>\n\n\n\n

\u201cRolling R&M\/Book out to the wider business means there\u2019s now time for our team to make travel a better experience for our employees, as well as investigate how it can be more sustainable,\u201d Todd adds. \u201cSo the ease of using R&M\/Book has had a positive impact for our team and, for the wider business, they feel they\u2019re trusted with their travel arrangements.\u201d <\/p>\n\n\n\n

Working in partnership<\/h2>\n\n\n\n

Empowering individuals to book their own travel through R&M\/Book has given the Allegis Group\u2019s Procurement Team more space to work strategically with Reed & Mackay and continue to build a solid partnership. <\/p>\n\n\n\n

\u201cA partnership between a TMC and client is essential. Considering the culture of the client\u2019s business plays a big part in its success, such as understanding what drives its people, what hotels they want to stay in etc,\u201d Boyle says. \u201cAnd Allegis Group has totally owned this; they understand us and we understand them and we can help them drive their business forward where they need us to.\u201d <\/p>\n\n\n\n

The partnership\u2019s strength was particularly evident when\u00a0Reed & Mackay introduced its rail booking platform<\/a>\u00a0and Allegis Group offered to test it. \u201cThat demonstrated a real investment in us as a TMC,\u201d Boyle adds. \u00a0<\/p>\n\n\n\n

Allegis Group and Reed & Mackay devised the testing process together, creating training documents and videos that supported adoption by the wider business. \u201cThe testing went very well, the uptake has been great and our employees have really understood the tool,\u201d Todd says.  <\/p>\n\n\n\n

A solid partnership also means Reed & Mackay understands what\u2019s important to the client. With Allegis Group, the TMC suggested the use of R&M\/Mobile as a next step, to enhance the travellers\u2019 experience through its booking capability, itinerary visibility and notifications. <\/p>\n\n\n\n

When asked to summarise their experience of the app, Allegis Group employees delivered comments such as: \u2018it\u2019s good, handy to have information easily to hand, especially booking references when picking up train tickets\u2019 and \u2018it\u2019s an improvement in that you can self-book shortly in advance of travel, which is helpful\u2019. <\/p>\n\n\n\n

Personalised service as essential as technology<\/h2>\n\n\n\n

For all the people-focused technology that Reed & Mackay provides clients, the\u00a0personalised service its consultants and account managers provide<\/a>\u00a0is just as critical to the client\/TMC partnership. \u00a0<\/p>\n\n\n\n

\u201cThere are many scenarios where you\u2019re given a tech tool, a list of instructions and then left to it. But what\u2019s so important is that, if there is an issue with the technology system, we need that channel of communication with our TMC where we can find out when it will be fixed, so we can then communicate that to our travellers,\u201d Todd explains. \u201cThat\u2019s why a working relationship with proper human connection is essential. At Allegis Group, we really value communication and we\u2019re always working on that together. <\/p>\n\n\n\n

\u201cBuilding relationships with your TMC helps benefit your business as a whole. If we didn\u2019t have a good relationship with Reed & Mackay the whole process wouldn\u2019t be as easy,\u201d Todd adds. \u201cWe\u2019re also able to connect with Reed & Mackay\u2019s operations team, to find out how it’s interacting with our business travellers during the booking process. That, in turn, helps us understand if we need to bring more training in. Technology and service go hand in hand; they\u2019re both equally valuable to the business.<\/p>\n\n\n\n

Contact us\u00a0here<\/a>\u00a0or email\u00a0hello@reedmackay.com<\/a>\u00a0to discuss your travel management needs.<\/h3>\n","protected":false},"excerpt":{"rendered":"

The Challenge: As its employees started returning to global travel post-pandemic, Allegis Group needed its TMC to offer both the technology that allowed its business travellers to book travel online themselves and provide exceptional service levels from experienced account managers to support the evolution of its travel. The Solution: Introduce Allegis Group\u2019s travellers to Reed & Mackay\u2019s online booking tool and… Read More »Why collaboration is key to a TMC\/Client partnership: Case Study<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":42053,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[212],"tags":[173],"class_list":["post-46213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies-us","tag-travel-us"],"yoast_head":"\nWhy collaboration is key to a TMC\/Client partnership: Case Study | Reed & Mackay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reedmackay.com\/us\/why-collaboration-is-key-to-a-tmc-client-partnership-case-study\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why collaboration is key to a TMC\/Client partnership: Case Study | Reed & Mackay\" \/>\n<meta property=\"og:description\" content=\"The Challenge: As its employees started returning to global travel post-pandemic, Allegis Group needed its TMC to offer both the technology that allowed its business travellers to book travel online themselves and provide exceptional service levels from experienced account managers to support the evolution of its travel. 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