{"id":46202,"date":"2023-02-27T09:29:00","date_gmt":"2023-02-27T09:29:00","guid":{"rendered":"https:\/\/reedmackay.com\/the-technology-simplifying-travel-management-case-study"},"modified":"2025-06-20T14:37:36","modified_gmt":"2025-06-20T13:37:36","slug":"the-technology-simplifying-travel-management-case-study","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/us\/the-technology-simplifying-travel-management-case-study","title":{"rendered":"Corporate travel tech simplifying travel programmes: Case Study"},"content":{"rendered":"\n<p><strong>The Challenge<\/strong>\u00a0\u2013 With 10,000 employees across the globe, multinational financial software assistance company <a href=\"https:\/\/fdtechnologies.com\/\">FD Technologies<\/a> needed to simplify its corporate travel tech for an enhanced booking, monitoring and reporting experience<em>.<\/em><\/p>\n\n\n\n<p><strong>The Solution\u00a0<\/strong>\u2013 Provide the global organisation\u2019s travel management team with an online corporate travel technology ecosystem accessible within one central hub.<\/p>\n\n\n\n<p>Headquartered in the UK, FD Technologies has a diverse employee population throughout the world, a population that frequently travels between Ireland, the US, Singapore, Australia, Japan, South Korea, Poland, Germany and many other destinations.<\/p>\n\n\n\n<p>When Corporate Travel Manager Chris Lehane joined the company, he found that the booking, monitoring and reporting had become too ad hoc to effectively manage the many travellers on its books.<\/p>\n\n\n\n<p>As the company was rapidly expanding, Lehane explains how it&#8217;s crucial to manage its travel programme within one over-arching technology tool.<\/p>\n\n\n\n<p>\u201cMy role is global so anyone who travels in the company must come through me and the travel team,\u201d Lehane says. \u201cBefore I joined the team, employees were booking their own travel \u2013 through the airlines themselves at times \u2013 so the corporate travel team couldn\u2019t produce any centralised reporting.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A TMC with global reach<\/strong><\/h2>\n\n\n\n<p>A TMC with global reach was essential for FD Technologies, as was an intuitive, easy-to-use online booking tool combined with exceptional customer service from its TMC.<\/p>\n\n\n\n<p>Choosing to partner with Reed &amp; Mackay meant Lehane and his team have access to\u00a0its <a href=\"https:\/\/reedmackay.com\/us\/our-platform\">centralised technology suite<\/a>. This exclusive technology \u2013 which had been designed and developed with clients\u2019 needs at its heart \u2013 provides a central hub for travel managers and bookers that ensures compliance, control and security across the globe.<\/p>\n\n\n\n<p>The platform houses trip data, travel alerts, risk information and more in one all-encompassing travel management programme. Information is updated across all platforms at the touch of a button, allowing alerts, approval requests and boarding passes to be sorted instantly.<\/p>\n\n\n\n<p>Easy access to invoices significantly reduces administration time. While live availability and scheduled searches allow clients to fire off options to their Reed &amp; Mackay consultant for any last-minute changes.<\/p>\n\n\n\n<p>\u201cIt&#8217;s a really good online booking system. I use it at least 20 times a day in my role and that\u2019s no exaggeration,\u201d Lehane says. \u201cI show it to other people in the business and it impresses them. Any information they ask for regarding travel, I can get it from this one central resource. This resource is essential to my role. The platform has so many different capabilities that make my job easier.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managing traveller security and trip data<\/strong><\/h2>\n\n\n\n<p>The platform also includes an interactive world map that pinpoints the position of all travellers. It also provides critical advice tailored to their exact locations to help travel managers keep them safe.<\/p>\n\n\n\n<p>\u201cThe traveller tracking is fantastic and really important,\u201d Lehane says. \u201cI\u2019m booking for many travellers. So it\u2019s essential I have a tool where I can quickly find out what trips have been booked for which travellers and when. I simply search for their names. Then I can easily see not only all the trips they\u2019ve been on but their current trips too. I also have access to their invoices and travel spend.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>An online booking tool for across the business<\/strong><\/h2>\n\n\n\n<p>As well as access to invoicing, clients have access to reporting functions. Lehane adds that the company\u2019s finance team and senior leadership have used the tool. This means they can access some of its broader data reporting.<\/p>\n\n\n\n<p>\u201cI also encourage our travellers to use the mobile app. That&#8217;s because we\u2019re on full billback and the app gives access to the virtual card,\u201d he says. \u201cThe virtual card solves a lot of problems with hotel payments. And, for those travelling regularly, it stores all their hotel and flight reservations too.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Service support for business travel management<\/strong><\/h2>\n\n\n\n<p>Being provided with high-level customer service was of equal importance to Lehane and his team as the technology was.<\/p>\n\n\n\n<p>\u201cInitially, I needed some help from Reed &amp; Mackay\u2019s account management with the reporting side,\u201d he says. \u201cIts service can be super helpful for a start point. There&#8217;s a lot to manoeuvre and the service aspect of Reed &amp; Mackay is unmatched in the industry.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Next steps using the travel ecosystem<\/strong><\/h2>\n\n\n\n<p>\u201cAs a business we\u2019re looking in greater detail around duty of care and the travel experience. We&#8217;re already using the traveller tracking,\u201d Lehane says. \u201cYet I think there\u2019s so much in Reed &amp; Mackay&#8217;s tech suite that could work really well for our business. That includes its risk reports and information on all the transport and medical aspects. This is particularly useful if our travellers are visiting a destination for the first time.<\/p>\n\n\n\n<p>\u201cWe\u2019ll also be looking more closely at the sustainable travel options. From the platform I can get reports showing what airline routes have cost us over the years. I can then see the trends if they\u2019re becoming more expensive or cheaper. If our finance teams ask how much flights are over a set period, the platform provides a report. And this delivers excellent visibility.<\/p>\n\n\n\n<p>\u201cYou need a concrete corporate travel technology tool to cope with global programmes,\u201d Lehane concludes. \u201cTechnology has always been a focus for Reed &amp; Mackay. And, since it became part of the\u00a0<a href=\"https:\/\/reedmackay.com\/us\/tripactions-rebrands-navan\">Navan group<\/a>, it\u2019s become even better.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Find out how Reed &amp; Mackay&#8217;s corporate travel tech can simplify your travel programme.<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/reedmackay.com\/us\/contact\"><strong>Get in touch<\/strong><\/a><\/h4>\n\n\n\n<p><strong>Mail&nbsp;<\/strong><a href=\"mailto:hello@reedmackay.com\"><strong>hello@reedmackay.com<\/strong><\/a><strong>&nbsp;to discuss all your&nbsp;<\/strong><a href=\"https:\/\/reedmackay.com\/us\"><strong>corporate travel<\/strong><\/a><strong>&nbsp;and&nbsp;<\/strong><a href=\"https:\/\/reedmackay.com\/us\/event-management\"><strong>event management<\/strong><\/a><strong>&nbsp;needs.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge\u00a0\u2013 With 10,000 employees across the globe, multinational financial software assistance company FD Technologies needed to simplify its corporate travel tech for an enhanced booking, monitoring and reporting experience. The Solution\u00a0\u2013 Provide the global organisation\u2019s travel management team with an online corporate travel technology ecosystem accessible within one central hub. Headquartered in the UK,&hellip;&nbsp;<a href=\"https:\/\/reedmackay.com\/us\/the-technology-simplifying-travel-management-case-study\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Corporate travel tech simplifying travel programmes: Case Study<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":42021,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[171,212],"tags":[926,642],"class_list":["post-46202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-us","category-case-studies-us","tag-corporate-travel-us","tag-technology-us"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Corporate travel tech simplifying travel programmes: Case Study | Reed &amp; 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