{"id":46172,"date":"2022-09-15T10:22:00","date_gmt":"2022-09-15T09:22:00","guid":{"rendered":"https:\/\/reedmackay.com\/the-service-evolution-keeping-ahead-of-changing-travel-needs"},"modified":"2022-09-15T10:22:00","modified_gmt":"2022-09-15T09:22:00","slug":"the-service-evolution-keeping-ahead-of-changing-travel-needs","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs","title":{"rendered":"The service evolution \u2013 keeping ahead of changing travel needs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What would the service expectations of your business travel programme look like if you were creating them from scratch today?<\/h2>\n\n\n\n<p>The needs of business travellers have evolved, and a more personalised experience has never been more relevant. The way we work has changed. Hybrid and remote work is here to stay and our expectations of tech are higher than ever. However, with the challenges and complexities the global travel industry faces, delivering trust, confidence and excitement in a business travel programme remains essential.<\/p>\n\n\n\n<p>We partnered with BTN Group for a thought-leadership webinar on service innovation, where industry experts provided answers and insights into the following questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What do service expectations look like for everyone involved in the travel programme, from bookers and buyers to the travellers themselves?<\/li>\n\n\n\n<li>What do service levels across all business travel touchpoints look like?<\/li>\n\n\n\n<li>And will elements, such as sustainability and wellbeing, feature more heavily in service expectations?<\/li>\n<\/ul>\n\n\n\n<p>The webinar was moderated by Jen Bankard, The BTN Group, and the panellists included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Katie Virtue, Client Solutions Lead at Festive Road<\/li>\n\n\n\n<li>Ryan Taylor, Category Manager \u2013 Travel at SMBC<\/li>\n\n\n\n<li>Benoit Gascoin, Senior Travel Manager at Partners Group AG<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/event.webcasts.com\/starthere.jsp?ei=1563988&amp;tp_key=5a662e7650&amp;sti=BTNEwebinar\">Listen to webinar now<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>READY TO FIND OUT MORE ABOUT HOW REED &amp; MACKAY DELIVERS EXTRAORDINARY SERVICE?<\/strong><\/h3>\n\n\n\n<p>Contact our travel experts at <a href=\"mailto:hello@reedmackay.com\">hello@reedmackay.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What would the service expectations of your business travel programme look like if you were creating them from scratch today? The needs of business travellers have evolved, and a more personalised experience has never been more relevant. The way we work has changed. Hybrid and remote work is here to stay and our expectations of&hellip;&nbsp;<a href=\"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">The service evolution \u2013 keeping ahead of changing travel needs<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":42013,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[171],"tags":[173,225],"class_list":["post-46172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-us","tag-travel-us","tag-trends-us"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay\" \/>\n<meta property=\"og:description\" content=\"What would the service expectations of your business travel programme look like if you were creating them from scratch today? The needs of business travellers have evolved, and a more personalised experience has never been more relevant. The way we work has changed. Hybrid and remote work is here to stay and our expectations of&hellip;&nbsp;Read More &raquo;The service evolution \u2013 keeping ahead of changing travel needs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs\" \/>\n<meta property=\"og:site_name\" content=\"Reed &amp; Mackay\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-15T09:22:00+00:00\" \/>\n<meta name=\"author\" content=\"Stephanie Seigle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stephanie Seigle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs\"},\"author\":{\"name\":\"Stephanie Seigle\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#\\\/schema\\\/person\\\/2e1fa8a9c9e38acac7c6fbb9f61f1fc6\"},\"headline\":\"The service evolution \u2013 keeping ahead of changing travel needs\",\"datePublished\":\"2022-09-15T09:22:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs\"},\"wordCount\":224,\"publisher\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg\",\"keywords\":[\"Travel\",\"Trends\"],\"articleSection\":[\"Articles\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs\",\"url\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs\",\"name\":\"The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg\",\"datePublished\":\"2022-09-15T09:22:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage\",\"url\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg\",\"contentUrl\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg\",\"width\":1080,\"height\":850},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/the-service-evolution-keeping-ahead-of-changing-travel-needs#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/reedmackay.com\\\/us\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The service evolution \u2013 keeping ahead of changing travel needs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#website\",\"url\":\"https:\\\/\\\/reedmackay.com\\\/us\",\"name\":\"Reed & Mackay\",\"description\":\"Reed and Mackay Travel and Events Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/reedmackay.com\\\/us?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#organization\",\"name\":\"Reed & Mackay\",\"url\":\"https:\\\/\\\/reedmackay.com\\\/us\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/RM-Horz-Logo-Colour@2x.png\",\"contentUrl\":\"https:\\\/\\\/reedmackay.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/RM-Horz-Logo-Colour@2x.png\",\"width\":2107,\"height\":411,\"caption\":\"Reed & Mackay\"},\"image\":{\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/reedmackay.com\\\/us#\\\/schema\\\/person\\\/2e1fa8a9c9e38acac7c6fbb9f61f1fc6\",\"name\":\"Stephanie Seigle\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g\",\"caption\":\"Stephanie Seigle\"},\"url\":\"https:\\\/\\\/reedmackay.com\\\/us\\\/author\\\/steph\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs","og_locale":"en_US","og_type":"article","og_title":"The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay","og_description":"What would the service expectations of your business travel programme look like if you were creating them from scratch today? The needs of business travellers have evolved, and a more personalised experience has never been more relevant. The way we work has changed. Hybrid and remote work is here to stay and our expectations of&hellip;&nbsp;Read More &raquo;The service evolution \u2013 keeping ahead of changing travel needs","og_url":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs","og_site_name":"Reed &amp; Mackay","article_published_time":"2022-09-15T09:22:00+00:00","author":"Stephanie Seigle","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Stephanie Seigle","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#article","isPartOf":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs"},"author":{"name":"Stephanie Seigle","@id":"https:\/\/reedmackay.com\/us#\/schema\/person\/2e1fa8a9c9e38acac7c6fbb9f61f1fc6"},"headline":"The service evolution \u2013 keeping ahead of changing travel needs","datePublished":"2022-09-15T09:22:00+00:00","mainEntityOfPage":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs"},"wordCount":224,"publisher":{"@id":"https:\/\/reedmackay.com\/us#organization"},"image":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage"},"thumbnailUrl":"https:\/\/reedmackay.com\/wp-content\/uploads\/2024\/03\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg","keywords":["Travel","Trends"],"articleSection":["Articles"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs","url":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs","name":"The service evolution \u2013 keeping ahead of changing travel needs | Reed &amp; Mackay","isPartOf":{"@id":"https:\/\/reedmackay.com\/us#website"},"primaryImageOfPage":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage"},"image":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage"},"thumbnailUrl":"https:\/\/reedmackay.com\/wp-content\/uploads\/2024\/03\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg","datePublished":"2022-09-15T09:22:00+00:00","breadcrumb":{"@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#primaryimage","url":"https:\/\/reedmackay.com\/wp-content\/uploads\/2024\/03\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg","contentUrl":"https:\/\/reedmackay.com\/wp-content\/uploads\/2024\/03\/The-service-evolution-\u2013-keeping-ahead-of-changing-travel-needs.jpg.jpg","width":1080,"height":850},{"@type":"BreadcrumbList","@id":"https:\/\/reedmackay.com\/us\/the-service-evolution-keeping-ahead-of-changing-travel-needs#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/reedmackay.com\/us"},{"@type":"ListItem","position":2,"name":"The service evolution \u2013 keeping ahead of changing travel needs"}]},{"@type":"WebSite","@id":"https:\/\/reedmackay.com\/us#website","url":"https:\/\/reedmackay.com\/us","name":"Reed & Mackay","description":"Reed and Mackay Travel and Events Management","publisher":{"@id":"https:\/\/reedmackay.com\/us#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/reedmackay.com\/us?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/reedmackay.com\/us#organization","name":"Reed & Mackay","url":"https:\/\/reedmackay.com\/us","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/reedmackay.com\/us#\/schema\/logo\/image\/","url":"https:\/\/reedmackay.com\/wp-content\/uploads\/2023\/07\/RM-Horz-Logo-Colour@2x.png","contentUrl":"https:\/\/reedmackay.com\/wp-content\/uploads\/2023\/07\/RM-Horz-Logo-Colour@2x.png","width":2107,"height":411,"caption":"Reed & Mackay"},"image":{"@id":"https:\/\/reedmackay.com\/us#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/reedmackay.com\/us#\/schema\/person\/2e1fa8a9c9e38acac7c6fbb9f61f1fc6","name":"Stephanie Seigle","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/235ea6e146d51764e7330757cfe3886f26e6994e67c29d2c69f6a77cfabc8bd2?s=96&d=mm&r=g","caption":"Stephanie Seigle"},"url":"https:\/\/reedmackay.com\/us\/author\/steph"}]}},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/posts\/46172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/comments?post=46172"}],"version-history":[{"count":0,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/posts\/46172\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/media\/42013"}],"wp:attachment":[{"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/media?parent=46172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/categories?post=46172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reedmackay.com\/us\/wp-json\/wp\/v2\/tags?post=46172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}