{"id":53581,"date":"2024-05-09T10:32:59","date_gmt":"2024-05-09T09:32:59","guid":{"rendered":"https:\/\/reedmackay.com\/?post_type=jobs&#038;p=53581"},"modified":"2024-05-09T10:33:32","modified_gmt":"2024-05-09T09:33:32","slug":"navan-pro-consultant-2-2","status":"publish","type":"jobs","link":"https:\/\/reedmackay.com\/us\/jobs\/navan-pro-consultant-2-2","title":{"rendered":"Navan Pro Consultant"},"content":{"rendered":"\n<p><strong>REPORTING TO: NAVAN PRO TEAM LEAD<\/strong><\/p>\n\n\n\n<p>Reed &amp; Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry.<br>Reed &amp; Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed &amp; Mackay and Navan) in the hands of outstanding people.<br>The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a \u2018high-touch\u2019 service that saves clients time and drives down their total cost of travel.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Principle Responsibilities:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements<br>with a desire to always exceed client expectation.<\/li>\n\n\n\n<li>Effectively manage your workload to meet all deadlines as required, either set by the client or within R&amp;M<\/li>\n\n\n\n<li>Ability and willingness to service different client industry sectors across the wider business<\/li>\n\n\n\n<li>Demonstrate innovative thinking and provide a consultative approach<\/li>\n\n\n\n<li>To be proficient in R&amp;M and Navan Technology, sharing knowledge with the client to ensure an all\u0002encompassing service<\/li>\n\n\n\n<li>To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to<br>advise clients on best practice utilising R&amp;M and Navan technology<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Operational Excellence:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage your own full client portfolio to the highest R&amp;M and Navan standard, demonstrating extraordinary customer service to your wider team<\/li>\n\n\n\n<li>Pro-actively build meaningful and long-lasting relationships both internally and externally<\/li>\n\n\n\n<li>Always exceed client\u2019s expectation<\/li>\n\n\n\n<li>Identify and implement opportunity to add value to each booking<\/li>\n\n\n\n<li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)<\/li>\n\n\n\n<li>Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences<\/li>\n\n\n\n<li>Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result<\/li>\n\n\n\n<li>Monitor all bookings for further saving opportunities up until completion of the trip<\/li>\n\n\n\n<li>Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience<\/li>\n\n\n\n<li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)<\/li>\n\n\n\n<li>Monitor all bookings for further saving opportunities up until completion of the trip<\/li>\n\n\n\n<li>To be proficient in all R&amp;M and Navan Technology and to ensure knowledge is shared and maintained amongst the team<\/li>\n\n\n\n<li>To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline\/online bookings<\/li>\n\n\n\n<li>Demonstrate proactive thinking when providing travel solutions<br>Able to provide cost effective solutions across all aspects of travel<\/li>\n\n\n\n<li>To always comply with the client policies and guidelines<\/li>\n\n\n\n<li>Achieve SLAs for all accounts<\/li>\n\n\n\n<li>Regular interaction with overseas colleagues<\/li>\n\n\n\n<li>Apply Quality Control procedures and processes in line with company and GREC requirements<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Skills Knowledge Experience<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exceptional telephone manner and written skills<\/li>\n\n\n\n<li>Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines<\/li>\n\n\n\n<li>Has a proven record of experience in a core business travel environment<\/li>\n\n\n\n<li>Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus<\/li>\n\n\n\n<li>Experience of mixed mode booking tools, and 1st line product support for both offline\/online bookings<\/li>\n\n\n\n<li>Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins<\/li>\n\n\n\n<li>Knowledge of Low-Cost Carriers in the market and their different products available<\/li>\n\n\n\n<li>Fully conversant with various rail, black car, LCC, OTA booking systems<\/li>\n\n\n\n<li>Have a \u2018team player\u2019 approach to an office environment<\/li>\n\n\n\n<li>Experience in using MS software packages<\/li>\n\n\n\n<li>Ability to build an exceptional rapport with all clients<\/li>\n\n\n\n<li>Excellent attention to detail<\/li>\n\n\n\n<li>Have an enthusiastic approach and willingness to learn attitude<\/li>\n\n\n\n<li>Independently commit to attend and complete all relevant training<\/li>\n\n\n\n<li>Achieve individual and team-based business objectives<\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-53581","jobs","type-jobs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Navan Pro Consultant | Reed &amp; 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