{"id":51625,"date":"2024-04-16T09:06:16","date_gmt":"2024-04-16T08:06:16","guid":{"rendered":"https:\/\/reedmackay.com\/?post_type=jobs&#038;p=51625"},"modified":"2024-04-16T09:07:21","modified_gmt":"2024-04-16T08:07:21","slug":"corporate-travel-consultant","status":"publish","type":"jobs","link":"https:\/\/reedmackay.com\/us\/jobs\/corporate-travel-consultant","title":{"rendered":"Corporate Travel Consultant"},"content":{"rendered":"\n<p><strong>POSITION: Corporate Travel Consultant<\/strong><\/p>\n\n\n\n<p><strong>REPORTING TO: Team Lead<\/strong><\/p>\n\n\n\n<p><strong>DEPARTMENT: Operations<\/strong><\/p>\n\n\n\n<p><strong>JOB SUMMARY<\/strong><\/p>\n\n\n\n<p>The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a \u2018high-touch\u2019 service that saves clients time and drives down their total cost of travel. The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. &nbsp;The candidate must have exceptional verbal and written skills.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>PRINCIPLE RESPONSIBILITIES\u00a0:<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>SERVICE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide a dedicated, consistently high level of service to all travelers &amp; travel bookers tailored to their requirements, with a desire to exceed client expectations at all times by going the extra mile<\/li>\n\n\n\n<li>Effectively manage your workload to meet all deadlines as required, internally or client-driven<\/li>\n\n\n\n<li>Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise<\/li>\n\n\n\n<li>Work directly with the client\u2019s Global Travel Manager, for guidance on policy matters that require escalation<\/li>\n\n\n\n<li>Pre-trip approval knowledge will be an advantage<\/li>\n\n\n\n<li>Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients<\/li>\n\n\n\n<li>Advise proactively on relevant Passport and Visa requirements and procedures for all destinations<\/li>\n\n\n\n<li>Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance<\/li>\n\n\n\n<li>Recommend and procure ancillary products as required i.e. car rental, ferry, etc.<\/li>\n\n\n\n<li>Good knowledge of high-speed domestic and intercontinental rail options required<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>SAVINGS, PRODUCT KNOWLEDGE AND OPTIMIZED VALUE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deliver cost-effective solutions across all aspects of travel<\/li>\n\n\n\n<li>Proactively identify and implement opportunities to add value to each booking through specialist supplier relationships<\/li>\n\n\n\n<li>Utilize a detailed understanding of the client policy to drive compliance for the client while maximizing the opportunity to enhance the traveler experience<\/li>\n\n\n\n<li>Knowledge and ability to apply a variety of fare types and contracts to air bookings, including privately contracted fares, round-the-world fares, air passes, creative fares and published fares<\/li>\n\n\n\n<li>Qualify opportunities for and proactively deliver split and combination fare ticketing where appropriate<\/li>\n\n\n\n<li>Proactively identify cross-market and local inventory differences, and when these should be taken advantage of<\/li>\n\n\n\n<li>Look at alternative airports\/routings for the client which could offer better convenience and\/or cost savings to clients, this should also include Low-Cost Carriers where appropriate<\/li>\n\n\n\n<li>Procure the best hotel rates for clients utilizing GDS and non-GDS channels<\/li>\n\n\n\n<li>Monitor all bookings for fare\/rate-saving opportunities up until the completion of the trip<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>CONTINUAL DEVELOPMENT <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have an enthusiastic and willing-to-learn attitude, attending all relevant training\/coaching as required<\/li>\n\n\n\n<li>Achieve individual and team-based objectives through the annual Performance Development Review<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>SKILLS, KNOWLEDGE AND EXPERIENCE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Must be fluent in English (excellent verbal and written language)<\/li>\n\n\n\n<li>Experience and knowledge of pre-trip approval systems<\/li>\n\n\n\n<li>Manage the issuance of your own ticket for both Air and Eurostar<\/li>\n\n\n\n<li>Calculate your reissues and changes on time, working in liaison with the Ticketing Department.<\/li>\n\n\n\n<li>Exceptional telephone manner and good written skills<\/li>\n\n\n\n<li>Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines \u2022 Has achieved a continuous record of experience in a core business travel environment<\/li>\n\n\n\n<li>Minimum qualification level to Fares &amp; Ticketing VAII (formally BA2)<\/li>\n\n\n\n<li>Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus<\/li>\n\n\n\n<li>Good knowledge of US Domestic and European rail provider frameworks and reservation systems.<\/li>\n\n\n\n<li>Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.<\/li>\n\n\n\n<li>Knowledge of Low-Cost Carriers in the market and their different products available.<\/li>\n\n\n\n<li>Experience with mixed-mode booking tools, and how to support both offline\/online bookings.<\/li>\n\n\n\n<li>Have a \u2018team player\u2019 approach to an office environment<\/li>\n\n\n\n<li>Experience in using MS Word and Excel software packages<\/li>\n\n\n\n<li>Excellent interpersonal skills<\/li>\n\n\n\n<li>Good attention to detail.<\/li>\n\n\n\n<li>Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.<\/li>\n\n\n\n<li>Flexible approach to working environment and willingness to work on at different office locations.<\/li>\n\n\n\n<li>Ability to build a good rapport with all clients<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>REQUIRED, PREFERRED EDUCATION AND EXPERIENCE: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High school diploma or equivalent required<\/li>\n\n\n\n<li>Previous related experience preferred<\/li>\n\n\n\n<li>5 years of previous work experience as a travel agent for TMC or a similar agency<\/li>\n\n\n\n<li>Travel experience to a variety of destinations preferred, domestic and international.<\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-51625","jobs","type-jobs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Corporate Travel Consultant | Reed &amp; 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