{"id":67993,"date":"2025-02-05T10:08:36","date_gmt":"2025-02-05T10:08:36","guid":{"rendered":"https:\/\/reedmackay.com\/?post_type=jobs&#038;p=67993"},"modified":"2025-07-29T16:01:00","modified_gmt":"2025-07-29T15:01:00","slug":"consultante-voyages-daffaires-cdi","status":"publish","type":"jobs","link":"https:\/\/reedmackay.com\/fr\/jobs\/consultante-voyages-daffaires-cdi","title":{"rendered":"Consultant(e) Voyages d\u2019Affaires &#8211; CDI"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Reed &amp; Mackay est un leader mondial de la gestion des voyages et des \u00e9v\u00e8nements gr\u00e2ce \u00e0 un service exceptionnel et \u00e0 une technologie exclusive ax\u00e9e sur le client. Nous sommes innovants et avons une v\u00e9ritable passion pour l\u2019excellence du service, avec des scores C-SAT de premier plan. Notre mission est d\u2019allier qualit\u00e9 de service et innovation technologique au service de l\u2019humain au quotidien&nbsp;pour rendre les voyages et les \u00e9v\u00e8nements sans effort gr\u00e2ce \u00e0 des \u00e9quipes d\u00e9vou\u00e9es &amp; pour permettre aux relations commerciales de se d\u00e9velopper.<\/p>\n\n\n\n<p>En 60 ans, nous sommes pass\u00e9s d\u2019une entreprise familiale \u00e0 un leader mondial dans l\u2019industrie des voyages d\u2019affaires. Rejoindre le Groupe Navan nous a permis d\u2019\u00e9largir notre pr\u00e9sence mondiale, d\u2019approfondir nos connaissances et de continuer \u00e0 d\u00e9velopper notre offre technologique pour l\u2019avenir du voyage d\u2019affaires. Mais nous avons conserv\u00e9 nos valeurs originelles ax\u00e9es sur le service et l\u2019expertise pour proposer aujourd\u2019hui un service in\u00e9gal \u00e0 nos clients. Ce r\u00f4le offre une r\u00e9elle opportunit\u00e9 de d\u00e9veloppement pour soutenir la prochaine \u00e9tape de croissance de notre \u00e9quipe fran\u00e7aise.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quel talent recherchons-nous?<\/h3>\n\n\n\n<p>Nous recherchons pour le service des Op\u00e9rations : &nbsp;un(e) Consultant(e) Voyage d\u2019Affaires.<\/p>\n\n\n\n<p>Nous sommes passionn\u00e9s par le pouvoir de la connexion en personne et la valeur qu\u2019elle apporte aux entreprises du monde entier. Notre culture s\u2019est d\u00e9velopp\u00e9e au cours des 60 derni\u00e8res ann\u00e9es, toujours avec un service exceptionnel, des employ\u00e9s talentueux et nos clients au c\u0153ur de ses pr\u00e9occupations. Nous avons pour ambition de d\u00e9velopper nos \u00e9quipes de consultants en France pour apporter un service de qualit\u00e9 \u00e0 nos talents.<\/p>\n\n\n\n<p>Rattach\u00e9(e) \u00e0 un Team Leader (N+1) et \u00e0 une Direction des Op\u00e9rations (N+2), vous avez globalement pour mission principale la responsabilit\u00e9 de la gestion op\u00e9rationnelle et le suivi personnalis\u00e9 des demandes de d\u00e9placements professionnels de notre client\u00e8le. &nbsp;Vous \u00eates garant du service d\u2019excellence et de qualit\u00e9 apport\u00e9 \u00e0 nos clients.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Missions:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assurer la gestion op\u00e9rationnelle et le suivi personnalis\u00e9 de sa client\u00e8le Affaires<\/li>\n\n\n\n<li>Appliquer les proc\u00e9dures de r\u00e9servations plateau d\u2019affaires et SBT.<\/li>\n\n\n\n<li>G\u00e9rer l\u2019apr\u00e8s-vente et les litiges<\/li>\n\n\n\n<li>G\u00e9rer les demandes et transactions \u00e0 forte valeur ajout\u00e9e<\/li>\n\n\n\n<li>Facturation<\/li>\n\n\n\n<li>Accueillir, renseigner et conseiller la client\u00e8le en fran\u00e7ais et en anglais en respectant leur politique voyages.<\/li>\n\n\n\n<li>R\u00e9servation, \u00e9mission, tarification et apr\u00e8s ventes<\/li>\n\n\n\n<li>Respect des standards op\u00e9rations (t\u00e9l\u00e9phone, profils GDS, SBT)<\/li>\n\n\n\n<li>Assister le client en cas de probl\u00e8me et gestion des litiges<\/li>\n\n\n\n<li>Sens commercial et adaptabilit\u00e9 face aux diff\u00e9rentes cat\u00e9gories de clients<\/li>\n\n\n\n<li>Administration&nbsp;: gestion de la facturation<\/li>\n\n\n\n<li>Support pour impl\u00e9mentation nouveaux comptes<\/li>\n<\/ul>\n\n\n\n<p>Cette liste n\u2019est pas exhaustive, elle pourra \u00e9voluer en fonction des besoins d\u2019organisation de l\u2019entreprise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualifications:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exp\u00e9rience senior en tant que consultant voyages d\u2019affaires. Une exp\u00e9rience VIP est une valeur ajout\u00e9e pour ce poste. <\/li>\n\n\n\n<li>Bilingue fran\u00e7ais-anglais<\/li>\n\n\n\n<li>Maitrise des outils : GDS Amadeus, SBT, Web Services.<\/li>\n\n\n\n<li>Excellente connaissance des clients et leurs particularit\u00e9s<\/li>\n\n\n\n<li>Ma\u00eetrise des proc\u00e9dures de r\u00e9servations plateau d\u2019affaires et SBT<\/li>\n\n\n\n<li>Excellent relationnel et sens du service<\/li>\n\n\n\n<li>Excellent sens de l\u2019\u00e9coute et du conseil<\/li>\n\n\n\n<li>R\u00e9activit\u00e9 et capacit\u00e9 \u00e0 prendre des d\u00e9cisions rapidement quels que soient les enjeux<\/li>\n\n\n\n<li>Orient\u00e9(e) satisfaction client : c\u2019est votre priorit\u00e9<\/li>\n\n\n\n<li>Curiosit\u00e9<\/li>\n\n\n\n<li>Excellent et indispensable esprit d\u2019\u00e9quipe<\/li>\n\n\n\n<li>A l\u2019aise dans un contexte international<br><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ce que nous proposons<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poste en CDI<\/li>\n\n\n\n<li>T\u00e9l\u00e9travail possible<\/li>\n\n\n\n<li>Prise en charge de la mutuelle \u00e0 hauteur de 70%<\/li>\n\n\n\n<li>Environnement international<\/li>\n\n\n\n<li>Opportunit\u00e9s de d\u00e9veloppement et de formation<\/li>\n\n\n\n<li>13 jours de RTT<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Envoyer CV et lettre de motivation \u00e0&nbsp;: <a href=\"mailto:rh.fr@reedmackay.com\">rh.fr@reedmackay.com<\/a><\/p>\n\n\n\n<p>Ou postuler sur <a href=\"https:\/\/www.welcometothejungle.com\/fr\/companies\/reed-mackay\">REED&amp;MACKAY FRANCE : photos, vid\u00e9os, recrutement<\/a><\/p>\n","protected":false},"template":"","class_list":["post-67993","jobs","type-jobs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consultant(e) Voyages d\u2019Affaires - CDI | Reed &amp; 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