{"id":46617,"date":"2024-03-21T09:34:53","date_gmt":"2024-03-21T09:34:53","guid":{"rendered":"https:\/\/reedmackay.com\/?post_type=jobs&#038;p=46617"},"modified":"2025-07-30T11:17:48","modified_gmt":"2025-07-30T10:17:48","slug":"cdi-specialiste-helpdesk-france","status":"publish","type":"jobs","link":"https:\/\/reedmackay.com\/fr\/jobs\/cdi-specialiste-helpdesk-france","title":{"rendered":"CDI Sp\u00e9cialiste Helpdesk"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Reed&amp;Mackay est un leader mondial de la gestion des voyages et des \u00e9v\u00e8nements gr\u00e2ce \u00e0 un service exceptionnel et \u00e0 une technologie exclusive ax\u00e9e sur le client. Nous sommes innovants et avons une v\u00e9ritable passion pour l\u2019excellence du service, avec des scores C-SAT de premier plan. Notre mission est d\u2019allier qualit\u00e9 de service et innovation technologique au service de l\u2019humain au quotidien pour rendre les voyages et les \u00e9v\u00e8nements sans effort gr\u00e2ce \u00e0 des \u00e9quipes d\u00e9vou\u00e9es &amp; pour permettre aux relations commerciales de se d\u00e9velopper.<\/p>\n\n\n\n<p>En 60 ans, nous sommes pass\u00e9s d\u2019une entreprise familiale \u00e0 un leader mondial dans l\u2019industrie des voyages d\u2019affaires. Rejoindre le Groupe Navan nous a permis d\u2019\u00e9largir notre pr\u00e9sence mondiale, d\u2019approfondir nos connaissances et de continuer \u00e0 d\u00e9velopper notre offre technologique pour l\u2019avenir du voyage d\u2019affaires. Mais nous avons conserv\u00e9 nos valeurs originelles ax\u00e9es sur le service et l\u2019expertise pour proposer aujourd\u2019hui un service in\u00e9gal\u00e9 \u00e0 nos clients.<\/p>\n\n\n\n<p>Nous sommes passionn\u00e9s par le pouvoir de la connexion en personne et la valeur qu\u2019elle apporte aux entreprises du monde entier. Notre culture s\u2019est d\u00e9velopp\u00e9e au cours des 60 derni\u00e8res ann\u00e9es, toujours avec un service exceptionnel, des employ\u00e9s talentueux et nos clients au c\u0153ur de ses pr\u00e9occupations.<\/p>\n\n\n\n<p>Ce r\u00f4le offre une r\u00e9elle opportunit\u00e9 de d\u00e9veloppement pour soutenir la prochaine \u00e9tape de croissance de notre \u00e9quipe fran\u00e7aise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"missions\">Quel talent recherchons-nous ?<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>Nous recherchons pour la Direction des Syst\u00e8mes d\u2019Information au sein du service Helpdesk :<\/p>\n\n\n\n<p>Un(e) Sp\u00e9cialiste Support Technique \/ Helpdesk pour renforcer une \u00e9quipe de 3 personnes.<\/p>\n\n\n\n<p>Rattach\u00e9(e) \u00e0 un Expert de l\u2019Helpdesk et au Responsable Solutions Outils, vos principales missions sont les suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assistance technique et aide \u00e0 la navigation sur les outils mis \u00e0 disposition des clients et collaborateurs<\/li>\n\n\n\n<li>Gestion autonome des incidents et alertes sur les diff\u00e9rentes plateformes et interfaces<\/li>\n\n\n\n<li>Lecture et analyse des messages d\u2019erreurs transmis par les clients \/ Relation avec les Editeurs<\/li>\n\n\n\n<li>Gestion et Optimisation des tickets via la plateforme Zendesk<\/li>\n\n\n\n<li>Param\u00e9trage de notre Backoffice, outils de r\u00e9servation en ligne (SBT) et autres (GDS\/HBT\/mid office)<\/li>\n\n\n\n<li>Assister les \u00e9quipes lors des impl\u00e9mentations clients<\/li>\n\n\n\n<li>Assister \u00e0 la r\u00e9daction des supports de formation et des supports techniques<\/li>\n\n\n\n<li>Maintenance des donn\u00e9es clients et agence sur les portails (contrats transporteurs, validit\u00e9s\u2026)<\/li>\n<\/ul>\n\n\n\n<p>Cette liste n\u2019est pas exhaustive, elle pourra \u00e9voluer en fonction des besoins d\u2019organisation de l\u2019entreprise.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"profil\">QUALIFICATIONS :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Titulaire d\u2019une formation Bac+3 (ou \u00e9quivalente) avec 2 \u00e0 5 ans d\u2019exp\u00e9rience significative en tant que Charg\u00e9e de support technique helpdesk ou consultant(e) technologique.<\/li>\n\n\n\n<li>Exp\u00e9rience en support SBT \/multi outils<\/li>\n\n\n\n<li>Exp\u00e9rience Amadeus et\/ou Sabre<\/li>\n\n\n\n<li>Ma\u00eetrise d\u2019Excel<\/li>\n\n\n\n<li>Niveau d\u2019anglais B1\/B2<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"infos-pratiques\">CE QUE NOUS PROPOSONS:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poste en CDI<\/li>\n\n\n\n<li>T\u00e9l\u00e9travail possible<\/li>\n\n\n\n<li>Prise en charge de la mutuelle \u00e0 hauteur de 70%<\/li>\n\n\n\n<li>Environnement international<\/li>\n\n\n\n<li>Opportunit\u00e9s de d\u00e9veloppement et de formation<\/li>\n\n\n\n<li>13 jours de RTT<\/li>\n<\/ul>\n\n\n\n<p>Envoyer CV et lettre de motivation \u00e0 : rh.fr@reedmackay.com <\/p>\n","protected":false},"template":"","class_list":["post-46617","jobs","type-jobs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CDI Sp\u00e9cialiste Helpdesk | Reed &amp; 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