{"id":87968,"date":"2026-02-06T14:32:29","date_gmt":"2026-02-06T14:32:29","guid":{"rendered":"https:\/\/reedmackay.com\/?p=87968"},"modified":"2026-03-26T23:36:54","modified_gmt":"2026-03-26T23:36:54","slug":"customer-success-stories-4","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/au\/customer-success-stories-4","title":{"rendered":"Customer success stories"},"content":{"rendered":"\t\t
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We work alongside your team, delivering fast, reliable support to create stand-out business travel experiences. Your travellers\u2019 needs are front of mind, with each itinerary created and delivered with care and attention to detail.<\/p>

This month, discover how our clients are staying productive and connected worldwide, thanks to the expertise of our specialist travel consultants.<\/p><\/div>

Customer first: that’s our approach<\/strong><\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\"The true measure of a travel service is what happens when things go wrong and R&M has always been faultless at getting me out of scrapes while travelling on business. Thanks for also helping me and my team to maximise savings available on airlines\u2019 reservations system. You've really helped to keep us in front of our customers over the years and I'm extremely grateful.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tClient from the legal sector<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\"Our flight was disrupted and we missed our connection in Liverpool. We called R&M when we realised our flight would be late and our experience was fantastic. Your consultant understood the issue, was professional, assistance was super quick and we felt very supported. A big thanks for making what could have been a stressful experience, painless.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tClient from the financial services sector<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\"From breaking news and [attending] massive planned events around the world, we have kept you busy and we're really grateful for all your support and patience, especially when we're constantly changing our plans! Your consultants have been ace and made my job on the planning desk much easier.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tClient from the media sector<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Female\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Airplane\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\"I want to recognise the exceptional support provided by one of your consultants, who came to the rescue for our CEO under challenging circumstances.\nI received a frantic call from him after he and his family were stranded en route to Los Angeles. After enduring a difficult 24 hours of travel issues, he was understandably frustrated and urgently needed transportation \u2013 a van with a baby seat \u2013 to his airport hotel.\nAs I always do in situations like this, I immediately contacted R&M. Within an hour the vehicle arrived at his hotel, fully equipped with a baby seat. He was absolutely thrilled and the situation was completely turned around. Service like this is priceless.\" \n\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tClient from the financial services sector<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\"Your consultant went above and beyond in helping arrange hotels for a last-minute trip to Milan\u2026working late into Friday night trying to secure a hotel when the original booked let us down. She also noticed I hadn\u2019t ticked for our exec to be checked in to a flight and emailed me at the weekend to say she had done this for me. This is all really appreciated.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tClient from the legal sector<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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If you’d like your business travellers to experience the same premium service…<\/strong><\/h3>\n

Get in touch<\/a><\/strong><\/h3>\n

Mail helloau@reedmackay.com<\/a> to discuss all your corporate travel<\/a> and event management<\/a> needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"Airplane<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t6 long-term benefits of partnering with a TMC\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"budget<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tBusiness travel in 2026: planning your budget to maximise value\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Chicago<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tDelivering a seamless data-driven corporate event for 450: Case Study\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

We work alongside your team, delivering fast, reliable support to create stand-out business travel experiences. Your travellers\u2019 needs are front of mind, with each itinerary<\/p>\n","protected":false},"author":19,"featured_media":56748,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[168,210],"tags":[743,1066],"class_list":["post-87968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-au","category-case-studies-au","tag-corporate-travel-au","tag-testimonials-au"],"yoast_head":"\nCustomer success stories | Reed & Mackay<\/title>\n<meta name=\"description\" content=\"Read fresh insights from our clients as they share how we helped streamline their business travel and 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