{"id":66855,"date":"2025-01-14T14:00:00","date_gmt":"2025-01-14T14:00:00","guid":{"rendered":"https:\/\/reedmackay.com\/?p=66855"},"modified":"2025-03-19T11:33:20","modified_gmt":"2025-03-19T11:33:20","slug":"corporate-travel-technology-in-2025","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/au\/corporate-travel-technology-in-2025","title":{"rendered":"What will corporate travel technology look like in 2025?"},"content":{"rendered":"<p>In our <a href=\"https:\/\/www2.reedmackay.com\/Business_Travel_Trends_Predictions_2025\">Business Travel Trends Prediction 2025<\/a>, we explored what travel buyers need to have on their radar to help future-proof corporate travel programmes. Corporate travel technology is one of the key areas expected to move forward rapidly.<\/p>\n<p>The Global Business Travel Association already highlighted how <a href=\"https:\/\/www.gbta.org\/corporate-travel-industry-must-embrace-emerging-technology-to-remain-competitive-and-accelerate-growth-according-to-new-research-from-gbta-and-cvent\/\">the corporate travel industry must embrace emerging technologies to remain competitive and accelerate growth<\/a>. And, prioritising user experience when enhancing these platforms will be integral, especially as <a href=\"https:\/\/reedmackay.com\/au\/solve-corporate-travel-challenges\">more than three-quarters of the travel buyers we surveyed at Business Travel Show back in June 2024 reported their company uses an online booking tool (OBT)<\/a>.<\/p>\n<h3>Demand for enhanced user experience<\/h3>\n<p>Reed &amp; Mackay Global Director of Product Fahim Khan predicts how the user experience for corporate travel technology is just as important as the platform&#8217;s core functionality. &#8220;This is crucial for user adoption, so we&#8217;re investing heavily in this area,&#8221; he says.<\/p>\n<p>To meet this forecast for 2025, <a href=\"https:\/\/reedmackay.com\/au\/corporate-travel-management\">Reed &amp; Mackay has already launched a series of enhancements to its proprietary technology R&amp;M\/Book, including a redesigned user interface and improved air booking process<\/a>. &#8220;Our customers told us that having the most comprehensive content is important for their users. And that&#8217;s a key differentiator for us, &#8221; Khan adds. &#8220;We&#8217;re going to great lengths to ensure clients have access to the right fares for them through our proprietary technology. That can be through NDC content, through scheduled airline or a low-cost carrier across both online and offline.&#8221;<\/p>\n<h3>Tech and service integration<\/h3>\n<p>Khan reiterates how, at Reed &amp; Mackay, travel technology and personalised service go hand in hand. \u201cWe build our own tech stack so it\u2019s fully integrated with the service we provide,\u201d he says.<\/p>\n<p>\u201cA prime example of the advantages of this blended approach is our online flight check-in service, available upon request. Our consultants simply send the boarding pass straight to the traveller\u2019s mobile via the Reed &amp; Mackay app. Travellers can the opt to receive it as a PDF or as a push notification for their digital wallet, enabling a seamless and speedy journey through the airport.\u201d<\/p>\n<h3>Constant communication with travellers<\/h3>\n<p>Keeping travellers updated with technology updates remains crucial for 2025. For every single flight and every single customer, Reed &amp; Mackay\u2019s technology checks the flight\u2019s status and sends push notifications to travellers to let them know if the flight is on time, delayed or cancelled. Then, consultant support is on hand immediately to support the traveller.<\/p>\n<p>\u201cWe have teams behind the scenes to protect you,\u201d Khan highlights. \u201cWe\u2019ve taken all the pieces that affect travel \u2013 cancellations, duty of care, an integrated direct feed from a risk management company \u2013 and have pulled them into one source of truth. The traveller, travel booker and our consultants have everything in one place for a seamless travel experience.\u201d<\/p>\n<h2>Reed &amp; Mackay Technology<\/h2>\n<p>3 Videos<br \/><img decoding=\"async\" src=\"https:\/\/reedmackay.com\/wp-content\/uploads\/2025\/01\/Leading-the-way-in-sustainable-travel.jpg\" alt=\"Leading the Way in Sustainable Travel with Enhanced CO2 Insights\" \/><\/p>\n<h4><a>Leading the Way in Sustainable Travel with Enhanced CO2 Insights<\/a><\/h4>\n<p>1:38<br \/><img decoding=\"async\" src=\"https:\/\/reedmackay.com\/wp-content\/uploads\/2025\/01\/The-future-of-travel-management.jpg\" alt=\"The future of travel management: digital adoption driven by tech and changing demographics\" \/><\/p>\n<h4><a>The future of travel management: digital adoption driven by tech and changing demographics<\/a><\/h4>\n<p>2:43<br \/><img decoding=\"async\" src=\"https:\/\/reedmackay.com\/wp-content\/uploads\/2025\/01\/Simplifying-Travellers-Thumbnail.jpg\" alt=\"Simplifying Travel: Putting Travellers at the Heart of What We Do\" \/><\/p>\n<h4><a>Simplifying Travel: Putting Travellers at the Heart of What We Do<\/a><\/h4>\n<p>1:32<\/p>\n<h3>Get in touch<\/h3>\n<p>Contact us at hello@reedmackay.com to explore how we can support your <a href=\"https:\/\/reedmackay.com\/au\/corporate-travel-management\">corporate travel<\/a> and <a href=\"https:\/\/reedmackay.com\/au\/event-management\">event management<\/a> needs.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our Business Travel Trends Prediction 2025, we explored what travel buyers need to have on their radar to help future-proof corporate travel programmes. Corporate travel technology is one of the key areas expected to move forward rapidly. The Global Business Travel Association already highlighted how the corporate travel industry must embrace emerging technologies to&hellip;&nbsp;<a href=\"https:\/\/reedmackay.com\/au\/corporate-travel-technology-in-2025\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">What will corporate travel technology look like in 2025?<\/span><\/a><\/p>\n","protected":false},"author":39,"featured_media":59220,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[168],"tags":[743,673,223],"class_list":["post-66855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-au","tag-corporate-travel-au","tag-technology-au","tag-trends-au"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What will corporate travel technology look like in 2025? 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