{"id":26422,"date":"2023-12-12T07:41:00","date_gmt":"2023-12-12T07:41:00","guid":{"rendered":"https:\/\/reedmackay.com\/why-personalised-travel-policies-are-key-to-success-case-study"},"modified":"2024-08-13T10:34:00","modified_gmt":"2024-08-13T09:34:00","slug":"why-personalised-travel-policies-are-key-to-success-case-study","status":"publish","type":"post","link":"https:\/\/reedmackay.com\/au\/why-personalised-travel-policies-are-key-to-success-case-study","title":{"rendered":"Why personalised travel policies are key to success: Case Study"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">\u200b<\/h3>\n\n\n\n<p><strong>The Challenge:&nbsp;<\/strong>As a small and medium-sized business (SMB), French association QUALITEL needed a travel management company (TMC) that would save its travel manager time yet deliver a programme that its employees would get on board with.<\/p>\n\n\n\n<p><strong>The Solution:&nbsp;<\/strong>Listening to employee feedback to create a personalised travel policy with travel management experts that worked for both the association and its workforce.<\/p>\n\n\n\n<p>Independent French association,&nbsp;<a href=\"https:\/\/www.qualitel.org\/\">QUALITEL<\/a>&nbsp;\u2013 created almost 50 years ago by the French Secretary of State \u2013 certifies housing quality and shares the information publicly. The association comprises five companies located across two sites in Paris and four in the surrounding regions.<\/p>\n\n\n\n<p>Most of QUALITEL\u2019s business travel takes place within France for a group of 50 of its employees \u2013 up to 30 of whom are frequent travellers \u2013&nbsp;plus the association holds an annual convention for the majority of its 180-strong workforce. QUALITEL Head of General Services Guillemette Falques manages the association\u2019s business travel programme, working with a budget of approximately \u20ac235,000, an increase of 37% over the previous year.<\/p>\n\n\n\n<p>\u201cMore than half the budget is split across travel on rail services (60%) and just less than a third on hotels (30%),\u201d Falques explains.&nbsp;\u201cAir travel and car rental make up the final 10% of the budget.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>THE NEED TO CENTRALISE ONLINE BOOKINGS<\/strong><\/h2>\n\n\n\n<p>As is the case for many SMBs, managing business travel forms part of the overall responsibilities of the person looking after the programme \u2013 and this is how it works at QUALITEL.<\/p>\n\n\n\n<p>\u201cI\u2019m in charge of a wide range of activities, including travel management,\u201d&nbsp;Falques says. \u201cSo when it came to sourcing a TMC, the ideal service provider was not necessarily the lowest bidder, but rather the one that would save me time while guaranteeing high standards.\u201d<\/p>\n\n\n\n<p>QUALITEL was also looking to digitalise its activities, including the way business travel was organised. After consulting France\u2019s Administrative and Financial Department, the aim was to find a travel management solution that would also include the provision of travel expense management software and centralise business travel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CHOOSING A CORPORATE TRAVEL MANAGEMENT COMPANY<\/strong><\/h2>\n\n\n\n<p>Falques explains why QUALITEL chose Reed &amp; Mackay. \u201cWe were looking for a TMC that could support us as the association moved from working with an agency that had local offices, to a single agency, with the aim of switching everything over to digital technology,\u201d she says. \u201cThe project wasn\u2019t easy and there was a certain resistance to change as our employees were used to working with their local agencies. However, Reed &amp; Mackay lived up to our expectations.\u201d<\/p>\n\n\n\n<p>Today, online booking accounts for 81% of the association\u2019s transactions. The travel policy is in place and the booking system has been optimised to encourage employees to book travel independently and make maximum use of the online booking tool.<\/p>\n\n\n\n<p>Falques is particularly impressed with how Reed &amp; Mackay is both proactive and reactive, providing robust advice, particularly when choosing suppliers and migrating tools, as well as optimising rates by, for example, introducing subscription cards.<\/p>\n\n\n\n<p>Reed &amp; Mackay monitors QUALITEL\u2019s business travel activity and identifies areas for improvement. \u201cToday, everything\u2019s running smoothly and I\u2019m mainly called in when an employee wants to travel out of the travel policy and needs my validation,\u201d Falques adds. \u201cThe online booking process is effective. However, we still need Reed &amp; Mackay\u2019s offline services for booking complex services such as group travel, or for helping frequent travellers who want to change or cancel their trips at the last minute.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CREATING FUTURE TRAVEL POLICIES<\/strong><\/h2>\n\n\n\n<p>QUALITEL is determined to prioritise the use of rail and other public transport, as part of the association\u2019s commitment to sustainability in its CSR policy, plus it also continues to use video-conferencing as part of its day-to-day business interactions. So while QUALITEL employees travel less than they used to pre-pandemic, there are business trips that are still essential for the association and accommodation needs to be booked.<\/p>\n\n\n\n<p>With Reed &amp; Mackay\u2019s help, Falques is looking to establish a hotel-booking policy to guarantee a choice of preferred hotels, negotiated rates and a comfortable travel experience for employees.<\/p>\n\n\n\n<p>Involving employees and asking for their feedback on business travel is key for Falques. And maintaining regular communication with Reed &amp; Mackay is also a reason why this partnership works well.<\/p>\n\n\n\n<p>\u201cThe effectiveness of our association relies on talking to our staff,\u201d she says. \u201cIt\u2019s essential to get them involved and not just share information with them without asking for, and acting on, their feedback. We take it all into account to improve our services with the help of our TMC. New policies are more easily applied when they\u2019re personalised and the people travelling know they\u2019re being listened to.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/reedmackay.com\/contact\">Get in touch<\/a><\/p>\n\n\n\n<p>Mail hello@reedandmackay.com to discuss all of your meetings and events management needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200b The Challenge:&nbsp;As a small and medium-sized business (SMB), French association QUALITEL needed a travel management company (TMC) that would save its travel manager time yet deliver a programme that its employees would get on board with. The Solution:&nbsp;Listening to employee feedback to create a personalised travel policy with travel management experts that worked for&hellip;&nbsp;<a href=\"https:\/\/reedmackay.com\/au\/why-personalised-travel-policies-are-key-to-success-case-study\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Why personalised travel policies are key to success: Case Study<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":24086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[168,210],"tags":[336,342],"class_list":["post-26422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-au","category-case-studies-au","tag-case-study-au","tag-travel-policies-au"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Corporate Travel Trends 2024<\/title>\n<meta name=\"description\" content=\"Read our latest blog as Reed and Mackay 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